Contract Sales Manager - IKEA

Job description / Role

Contract Sales Manager - IKEA - YAS Island, Abu Dhabi

Financial:
- To be responsible for the preparation of the annual departmental budget and for ensuring that operating expenses are within the guidelines and objectives of the department.
- To be responsible for establishing annual and monthly sales and profit objectives.

Commercial:
- To devise and implement effective marketing and sales strategies and promotional activities for the contract department.
- To be responsible for the establishment of contracts and promotion of IKEA products and concepts with large corporate entities in the different industries in order to cultivate large volume sales as well as awareness of IKEA’s capability to handle special orders.
- To monitor the territory management of the sales staff to ensure full coverage of the primary and secondary market areas in the company’s areas of franchise operation.
- To ensure timely follow up and accurate documentation of customer visits and requirements.
- To be an expert in the field in terms of Product Knowledge.

Customer:
- To be responsible for ensuring that customer’s requirements are adequately met by conducting site visits, monitoring delivery and installation of orders, ensuring design requirements and fulfilled, assuring customer problems are readily attended to.
- To ensure that the level of service provided to customers are of the highest standard.
- To liaise with IKEA principals’ on availability of stocks for specific projects, drawing of retail stocks only when absolutely necessary, as the overall aim is to make special orders to service large customers.

Operational:
- To continually develop knowledge of IKEA products and concepts.
- To assess the market and competition in terms of range, style, prices, delivery times, etc. to be able to maximise market impact and penetration of IKEA products towards achievement of sales and profit objectives.
- To be constantly aware of development in the home and office furniture/furnishing business by conducting regular local market visits and by studying international trade magazines and periodicals as well as attending external IKEA range Meeting and training.

People Management & Development:
- Make sure all co-workers having properly trained including development programs to secure the store performance and succession needs.
- Manage the recruitment of the Contract sales department. Ensure the vacancies are filled as soon as they arise and the right candidates are hired in the vacant positions.
- Ensure positive results in the employee survey and taking action in the areas where the satisfaction is low.

Requirements

Job-Specific Skills:
- Location knowledge.
- Outdoor sales experience and Computer skills “Windows, Excel, PowerPoint”

Behavioural Competencies:
- Customer Focussed
- Individual Accountability
- Continuous Improvement
- Personal Leadership
- Teamwork

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.