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Job description / Role
Consistently Deliver 100% Customer Service & Maintain the Equipment’s Quality Standard While Optimizing Productivity and Minimizing Service Cost.
Attend 100% Breakdown Calls
- Assure the breakdown call attended maximum within 02 hours’ time.
- Ensure the day last call is attended in same day, if received 1 hour before the duty close time.
- Inform Customer over the phone if any delay in attending the call by any mean.
- Ask Service coordinator/ Supervisor for the help if you are overloaded, but do not keep the breakdown call unattended for next day.
- Close the day with ‘Zero’ unattended calls in 08hrs duty time, any call pending inform your Service coordinator/Supervisor/Manager.
Maintain Equipment’s (Minimum five coolers service in market everyday)
- Ensure minimum five coolers serviced in market daily from 15 numbers total average scheduled calls.
- Assure each visited cooler has bar code & AGL asset # plate.
- Ensure the cooler appearance is adequate.
- Assure the cooler is in proper operating condition as per company standard.
Ensure the below measures has taken during the cooler service.
- Condenser cleaned properly.
- Compressor amps. Measured & are in recommended limit.
- All electric wires are tie up properly.
- Water collection tray is in right place & drain pipe is not blocked.
- All fan motors are ok.
- Door is closing properly & gasket is well in place.
- All lights are working & Door handle is ok.
- Air circulation around the cooler is ok.
- Header, Side decal & body conditions is ok
- Cooler & shelves are leveled properly.
- Maintaining the right temperature as required & recommended for our products.
- No unusual sound noticed from the cooler.
- Cooler is plugged properly in electric socket & no overloading on this line.
- Clean the area around the cooler after servicing.
- Have a final look to ensure cooler is functioning well.
Minimize breakdown calls and spare parts consumption.
- Ensure the scheduled service is done in time.
- Educate the customer about the cooler function & How “EMS DEVICE” working in cooler.
- Check the cooler thoroughly on each visit & rectify all the faults to avoid repeated breakdown calls.
- Diagnose the fault accurately & ensure you are changing spare part is really defective.
- Always look for the possibility of repair the defective part, instead of replacement.
- Use the right spare part & tools to repair the cooler.
- Write correct description & Quantity of the spare parts used for repairing/servicing in job card.
In Time and on call availability (Ensure customer satisfaction)
- Attend the call within 02 hrs. Maximum time limit.
- Response the call immediately even though you are busy.
- Do not give any excuse to the customer & do not tell your own problems.
- Be available for the emergency call 24/7.
- Answer politely to the customer & listen his problem carefully.
- Ensure all the concerns of the customer are settled according to his satisfaction.
- Take Customer signature & contact number on job sheet after completing the job.
Housekeeping and personal hygienic.
- Always be presentable in dealing with the customer.
- Wear Neat and clean uniform.
- Write all your reports clean & clearly readable.
- File your reports properly.
- Highlight pending jobs in your daily plan book for further follow up along with the day plan.
- Keep your vehicles & working area clean.
- Arrange your tools & spare part before day close.
- Have a final look around the work place to ensure everything is in right place.
Requirements
- Should have relevant certification for the role including Refrigeration & Air Conditioning
- Should have at least 2 years of relevant experience as a Cooler Technician.
- Having a UAE Driving Licence would be an advantage.
- Should have good communication skills
About the Company
The Coca-Cola Company (TCCC) is the world's largest beverage company, refreshing consumers around the world for over 137 years. Our unrivaled portfolio includes more than 500 sparkling and still brands and more than 3,800 beverage choices, with iconic brands such as Coca-Cola, Sprite, Fanta, Costa Coffee, Monster, Powerade, Minute Maid, Nutri Boost, and Schweppes.
The Coca-Cola Bottling Investments Group (BIG) is TCCC’s global bottling arm whose operations are primarily focused on markets in Asia and the Middle East, covering 13 countries with 45 plants and over 38,000 employees, serving 1.8 billion consumers. BIG has evolved over the years and the future is exciting — it is currently regarded as a world-class bottler and a role model for system alignment, with many years of experience winning in the market and developing talent and innovations in the countries where it operates.
The Gulf Coca-Cola Beverages (GCCB) is a bottling company of The Coca-Cola Company and the Gulf Cooperation Council (GCC) region. The joint venture operates in four (4) countries namely, Bahrain, Oman, Qatar, and the United Arab Emirates (UAE). The company produces and distributes a variety of non-alcoholic beverages under the Coca-Cola brand in the Gulf region. It is a place where you can make a positive mark on the world. Whether through our sustainability initiatives, human rights work, or the ripple economic impact each person creates by simply doing their job well, there are endless opportunities to build shareholder value and make an impactful contribution to many communities.