Countersales - Food & Beverage

Job description / Role

Job Purpose
• To maximise sales through providing exceptional customer service in a professional and efficient manner to all guests to ensure customer satisfaction

Key & Functional Responsibilities
• Provide friendly, courteous and efficient service. Handle all customer queries and comments to ensure customer satisfaction.
• Take and process customer's orders in an accurate and timely manner.
• Have a complete and thorough knowledge of all menu items in order to be able to describe and recommend products to customers.
• Set up the counter at the beginning of each shift ensuring that displays are correct, the produce is fresh and correctly labeled.
• Maintain optimum stock levels to ensure smooth running of operations to cater for customer demand.
• Work within operational procedures to ensure food and beverage preparation process remain within Company and Municipality guidelines.
• Arrange for the efficient storage of goods as per guidelines .
• Work efficiently to control wastage of food and non- food items.
• Ensure the highest standards of hygiene, cleanliness and sanitation on the Counter at all times.
• Carry out additional tasks as instructed by management.

Key Performance Indicators (KPIs)
• Cost control /Waste reduction
• Business Effectiveness/ Productivity
• Adherence to work standards/operating standards ( e.g. hygiene, cleanliness, discipline etc)
• Timely completion/achievement of assigned work/targets

Requirements

Customer
• Customer satisfaction/feedback (internal/external)

Education
• Certification in Food and Beverage/ Catering would be an advantage

Experience
• 1 years of experience in a customer facing role

Functional Skills
• Interest and enthusiasm for the hospitality industry.
• Able to communicate in English (verbal, reading and writing).

Core Competencies
• Collaboration
• Customer Focus
• Integrity and Trust
• Learning Agility
• Managing Diversity

Disclaimer:
• Statements in this Role Profile are intended to reflect, in general, the duties and responsibilities of the position, but are not to be interpreted as totally inclusive.

About the Company

Established in 1979, Al Tayer Group is a privately-held, diversified company with operations in 12 countries in the Middle East and beyond. With over 7,800 employees from 95 different nationalities, the Group has its headquarters in Dubai, UAE.

Al Tayer Group operates leading, quality-focused businesses in automobile sales and service, luxury and lifestyle retail, perfumes and cosmetics distribution, engineering as well as interiors contracting. The Groups portfolio includes several of the worlds leading brands such as Armani, Bvlgari, Banana Republic, Ford, Ferrari, Gucci, Gap, Harvey Nichols and Maserati. The Group operates over 180 stores across multiple markets in the Middle East. In addition, Al Tayer Group has investments in commercial real estate, contracting, supply chain management, precision tools manufacturing and travel agency services.