Course Administrator

PricewaterhouseCoopers

UAE

Ref: HP639-307

Job description / Role

Employment: Full Time

The Course Administrator will be the primary point of all course administration and operational activities including post-enrolment queries from existing delegates and will also serve as the operational contact for Course Managers and Programme Advisors. This person will work closely with the Course Managers and perform a wide variety of operational activities for Professional Development courses (PDs) including execution of budgeted programmes, scheduling and updating Administrate.

Responsibilities:
- Handle post enrolment delegate queries relating to administrative matters, scheduling, materials, attendance and progress reporting of PDs
- Work with the Course Managers on scheduling and timetabling, and liaising with Operations on resourcing requests including room bookings. Ensuring schedules and course updates are communicated to Programme Advisors
- Materials inventory management, distribution of materials to lecturers and delegates
- Create, add and edit courses, update prices, schedule and manage events, assign instructors, update attendance, progress and communicate events on Administrate. Updating and maintaining Administrate to ensure validity and completeness
- Communicating effectively with clients / customers (internal and external), ensuring minimum response times
- Conduct feedbacks for PDs, create feedback summaries and communicate summaries to Course Managers and Customer Services team for action plan
- Maintain delegate progress reports and communicate this to Course Managers. Progress Reporting of internals to L&E Manager
- Provide back end support to Course Managers and Programme Advisors for Academy / promotional events / career fairs.
- Providing support for material branding (formatting, adjusting, branding, and printing) as per PwC’s brand guidelines

Requirements

- A business graduate with at least 1 year of course administration experience in the professional training services (combination of internships / part-time / full-time jobs is acceptable)
- Excellent spoken and written English skills. Arabic speaker would be a plus.
- Excellent communication skills
- Intermediate level of technical proficiency and computer literacy particularly with Word, Excel, Powerpoint and CRMs
- Familiarity with Administrate or other CRM platforms will be a plus
- Flexibility in working hours (evenings, weekends if necessary)
- Dynamic, quick learner and proactive individual with ability to take ownership
- Ability to work well in a team as well as independently

About the Company

At PwC Middle East, we've set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

We're a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

We're striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we're proud of the strength that comes from all our different backgrounds and experiences and we value everyone's uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

If you're looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you're a future PwCer.

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