CRM Analyst - Trading Enterprises

Al Futtaim Group

UAE

Ref: HP698-11601

Job description / Role

Employment: Full Time

As a part of the Call Center team, you will work closely with Sales and Service team to gather customer data.Create Dashboard/Analytics for CRM reports to measure sales generated. Supervise the day to day operation of contact center.

Support the implementation of new Call Centre software including testing and training of call center agents and consistently monitor staff levels and liaise with CRM regarding any adjustments

Requirements

- A bachelors degree
- Knowledge of SAP- IS Auto & Fastrack
- Arabic speaker is not required but preferred

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.

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Customer Care Manager salaries in Saudi Arabia

Average monthly compensation
SAR 24,000

Breakdown available for industries, cities and years of experience