CRM & ISO Analyst - AF Motors - Hino

Al Futtaim Group

Dubai, UAE

Ref: HP698-12022

Job description / Role

Employment: Full Time

Al-Futtaim Motors is currently looking for a CRM & ISO Analyst to work with the Commercial Vehicles division in Dubai. The main purpose of this role is to manage and handle the overall CRM activities and ISO related requirements to fulfill the company's targets and adhere to ISO standards. The role holder will be responsible for tracking marketing campaigns and producing final market analysis, through monitoring, analysing and distributing leads from all channels including but not limited to website enquiries and branch referrals. The accountability of following up with the lead receivers lies with the CRM & ISO Analyst to ensure all potential customers are optimised.

Analysing and reporting on results is a priority in this role, the CRM & ISO Analyst will produce monthly performance reports for both HINO and Toyota Material Handling KPIs and will present the results back to Al-Futtaim Customer Care and the sales team. The incumbent will control and handle all ISO related procedures and will communicate to all departments to ensure alignment. They will conduct internal and external audits on a regular basis and will follow up on action plans and closing points.

Requirements

You will ideally hold a Bachelors Degree in Business Administration and Marketing and will have at least 3 years experience in marketing and CRM activities. Experience working in an ISO certified company is essential whilst being a certified ISO QMS 9001 Internal Auditor is advantageous. You will have knowledge and demonstrable experience of using SAP CRM system or equivalent and will be proficient in the use of Microsoft Office.

This role works closely with the sales team and therefore you will have strong interpersonal and communication skills with the ability to work well under pressure. You will have the ability to work efficiently and precisely whilst working on multiple tasks simultaneously. You will have an analytical mind with the ability to present results to a colleagues of varying positions.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.

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HR Recruitment salaries in UAE

Average monthly compensation
AED 5,000

Breakdown available for industries, cities and years of experience