Job description / Role

Employment: Full Time

- Use and implementation of Internal CRM system EPMS.
- Update all availability, payment plans, collections in the system
- Prepare reservations and issue payment receipts.
- Post SPA signature, to serve as the primary interface with the Client in building and maintaining the ongoing business relationship.,
- Pro-actively build solid customer relationship (honesty, integrity, accessibility…) constant contact with buyers and project progress update.
- Keeping custody of all signed SPA’s, performing any process checks that are necessary in order to ensure compliance with the process on releasing any security documents.
- Facilitating of any special transactions such as consolidations / transfers across projects and manage the document / authority requirements with the help of legal team.
- Provide customers with detailed payment breakdown and expected due dates (upcoming payments, due for current milestone, due for current year, remaining balance, paid to date.
- Follow up/collection of all outstanding & due payments.
- Provide full and detailed reporting on progress of sales, collections and outstanding to the DOS on a weekly/monthly/quarterly and annual basis or as requested.
- Strict document control; hard copies secured and organized, soft copies back up for further security, transferring to Finance Department relevant and supporting documents.
- Notify DOS to approve issuing notices to buyers and invitation letters to execute a milestone payment, as well as pre-reminders, reminders and cancelation letters when necessary.
- Proposal of termination cases for the review of the cancellation committee / Director of Sales.
- Providing management with specific information on collections progress & review weekly to increase cash flow projections where ever possible, thru the month based on actual month to date collections.
- Receive payments and dispatch to Finance.
- Preparation of all authority related reports for submissions to any authorities.
- Preparation of the month end sales inventory & collection report.
- Professional and reliable presence during sales events to support sales experience (pre-launches, VIP events, agent’s events…)
- Direct contact with Banking Institutions to assist in mortgage funding, payment processing, telegraphic transfers investigation, KYCs…
- Represent and live company values when interfacing with clients.

Requirements

- Bachelor degree in Business Administration or relevant discipline
- 7+ years’ experience in Real Estate CRM or Property Management.
- Middle East experience a must

Other Requirements
- Must be a team player and be able to work with all levels of management.
- Must be able to respond to customer inquiries.
- Should be self-motivated with a positive attitude towards customer service.
- Can demonstrate the ability to work independently with minimum supervision.
- Experience in financial reporting
- Required to be computer literate

About the Company

Majid Al Futtaim Properties is one of MENAs leading diversified property companies with operations across shopping malls, hotels and mixed-use communities.

The Shopping Malls Business Unit, an industry leader, owns, manages and develops mall destinations that provide memorable shopping, entertainment and social experiences for its customers. Majid Al Futtaim Properties has pioneered the regional face of retail, leisure and entertainment, since the launch of its first mall, Deira City Centre in 1995. The companys mall portfolio includes 17 shopping centres across UAE, Bahrain, Oman, Egypt and Lebanon with a combined gross leasable area (GLA) of over 1 million sqm, more than 2,800 tenants and an increasing footfall of over 160 million visitors in 2013.

The Hotel Business Unit develops and manages hotels and branded serviced apartments that are synergistic with the companys malls. Majid Al Futtaim owns nine hotels in the UAE and two in Bahrain. Their strategic proximity to the malls contributes to welcoming over 1.2 million guests annually.

The Communities Business Unit develops quality mixed-use projects anchored by residential housing. Majid Al Futtaim currently has three communities under development. The Wave, a joint venture with the government of Oman to develop Muscats largest ocean-front integrated community; Al Zahia, a joint venture with the Government of Sharjah, to build the Emirates first gated residential community with a regional mall in a prime growth corridor; The 250,000 sqm Waterfront City development in Beirut, Lebanon, a joint venture with Socit Joseph Khoury & Fils Holding SAL to build Beiruts premier mixed used community with one of the largest marinas in the Mediterranean.

Majid Al Futtaim Properties is recognised as a sustainability leader in the MENA region. According to the 2013 Global Real Estate Sustainability Benchmark (GRESB) survey, the company ranks No. 1 in MENA, second in the Asia-Pacific region and in the top 133 property businesses worldwide. In 2013, Majid Al Futtaim launched its new five-year sustainability strategy with the vision to enhance peoples lives through sustainable real estate. This commitment is reflected in Majid Al Futtaim Properties pioneering standards, prosperous communities and high performance assets.

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