Job closed
Ref: LP260-182
Job description / Role
Job Summary: Answering Inbound calls from potential/existing clients, tenants/landlords and investors regarding property enquiries, request, or complaints in a timely and efficient manner
Main Responsibilities
- Maintaining a client database maintaining accurate records on properties & clients. All paperwork, documentation, contact details, reports or lists generated will remain the property of Better Homes. This is to be undertaken in accordance with the procedures as set out by the division.
- Providing accurate information in a clear, courteous and professional manner.
- Correctly identifying the caller’s requirement and ensuring that a proper qualification is done before forwarding the calls to respective consultants/departments in a timely and efficient manner.
- Handling a large volume of calls at any given time. Reducing the number of lost calls by ensuring that telephone lines are available and that all incoming calls are answered and forwarded to the appropriate divisions in a timely and efficient manner.
- Reporting and completing all tasks assigned by the Team Leaders to ensure maximum productivity.
- Carrying out several tasks at the same time (Multi-tasking): This may include; take rapidly-arriving incoming telephone calls one immediately after another.
- Handling online chat sessions with clients.
- Document/Log all incoming calls accurately using the in-house software.
- Following up on all paperwork as necessary and ensuring that accurate and up to date information is available for entry into relevant database programs.
- Identifying and reporting all customer complaints (concerns) to the CRM Manager and documenting them for further validation.
- Carrying out Courtesy and Feedback Calls in a timely and professional manner to ascertain the clients experience whilst dealing with our Property consultants and to document every opinion raised directly into the database.
Requirements
- Candidates with prior experience within BPO's or Call Centre's are preferred.
- Minimum of 2+ Years experience.
- Graduate from a respected University.
- Candidates must be located within the United Arab Emirates.
- Maximum 1 month notice period.
About the Company
Betterhomes, one of the UAE’s largest realtors in Dubai offers the largest selection of residential and commercial property for sale and lease in the region. Established in 1986, Betterhomes is today one of the most reputed and professional realtors in Dubai and the UAE. As a leading real estate company in Dubai and the UAE, Betterhomes is backed by a team of certified and specialised consultants who stand ready to serve your property needs.
Connecting Dubai real estate to buyers and renters locally and globally, Betterhomes makes finding the property you are looking for easier than ever before. With a database of 1000s of Dubai properties and market trends and community information, we educate buyers, sellers, renters and landlords on Dubai real estate and what it offers. Dedicated to helping you find real estate in Dubai and the rest of the UAE, our website lists 1000s of properties in Dubai for the sale and re-sale market.