Customer Care Executive

Job description / Role

We are looking for a Customer Care Executive who will be responsible to provide exceptional customer service to clients and administration assistance.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward clients at all times.
• Handle incoming calls, emails, and inquiries from customers.
• Respond to client inquiries via phone, email, chat or other communication channels.
• Address and resolve customer issues, concerns, and inquiries promptly and professionally
• Responding to customer inquiries and resolving issues in a timely and efficient manner
• Maintaining accurate and up-to-date records of all customer interactions
• Providing feedback on the efficiency of the customer service process.
• Office Administration tasks
• Documentation tasks

Salary:
AED 2,000 to 2,300 per month inclusive of fixed allowances.

Requirements

Qualifications

• Any Bachelor’s Degree or Diploma
• Minimum 1 year of experience in customer service or a related field is preferred.
• Excellent communication skills in English and Tagalog
• Working knowledge of MS office tools, especially excel

About the Company

Najma Human Resources and Training Consultancy, is committed to professional service in Human Resource and Training.

Najma, has been operating successfully since 1997 and has been offering consultancy service to a number of reputed organizations in the Middle East, Eastern Europe and Africa.