Job closed
Ref: HP279-3183
Job description / Role
Our client is a multinational luxury automotive principle company.
Your main responsibility would be managing inputs from Customers (complaints, praises, request of information, concerns, etc) and support AS managers to help them to identify better ways of providing the service.
Your main activities would include:
* People Soft management (opening/closure of the cases)
* Maintain up to date records and customer cases data
* Maintain up to date Customer profile
* 360 analysis Customer profile an car history and providing report
* Call centre Customer care service
* Customer interaction through the different channel of contact to restore Customer satisfaction after complaints
* Analysis CSI reports of the Importers
* Follow up call to Customers after a Service to monitor the Importers activity
* Utilize social media to respond to customer complaints and praise
* Work with management on customer service initiatives
Requirements
* Interpersonal skills
* Communication skills - verbal and written
* Listening skills
* Problem analysis and problem-solving
* Attention to detail and accuracy
* Data collection and ordering
* Customer service orientation
* Adaptability
* Initiative
* Stress tolerance
* Humanistic degree desirable
* English: Mandatory
* Italian, Arab: Desirable
* Similar experience required on Customer Service Management
* 3 years of experience on same position required
About the Company
Mackenzie Jones Middle East has decades of recruitment expertise in various industry sectors. Along with a deep understanding of key market sectors and regions, we never forget to treat clients, companies and candidates as individuals who have unique needs.
So we always listen, constantly learn, occasionally challenge and frequently advise. Its all part of a service renowned for its courtesy, consideration and dedication. Based in Dubai since 2006, our office covers the GCC and Levant countries and with the right regional expertise, we are the leading specialists.
Were growing rapidly because people appreciate our honesty, commitment and results.