Customer Experience Manager

Job description / Role

Successful and dynamic Group of Companies is looking for a Customer Experience Manager. Your ability to work under pressure, can-do attitude, challenge mindset and ability to deliver "only the best" will drive your success.

Responsibilities :

- Assign leads to the team and make sure the CRM is up to date
- Ensure proper after-sales for the real estate team
- Handle client complaints and suggestions for the Group
- Manage the clients' reviews and ratings on different platforms.

Requirements

- Fluent in French (native is a plus)
- 2 years experience minimum in a similar position (sales, relationship manager)
- Proactive, organized and detail-oriented
- Excellent communication, interpersonal skills and a real team-player
- Client-centric

About the Company

Since 2004, HBS is a specialist in Real Estate, Investment, Business Consulting and Company Incorporation in the UAE. We advise a predominantly international clientele in the real estate investments and business setup in Dubai and the UAE.

Composed of an experienced, multilingual team, we offer advise and professional support in the areas of real estate, investment, and service enterprises and entrepreneurs.