Job closed
Ref: HP698-11073
Job description / Role
As a Supervisor of Customer Service Sales team you will manage and exceed overall client expectation by ensuring that the Customer Relations Team provides high level of customer service in line with company policies and procedures.
Your major responsibilities (Amongst others) will be Key Account Management (Effectively manage the relationship and ensure retention) and Performance Management (Monitor and manage team performance).
Requirements
You have a minimum of Bachelors degree or relevant Customer Service experience.
You will have a minimum of 2 years of in managing people and providing customer service.
You are excellent at Relationship building, you possess excellent interpersonal and communication skills and are very skilled at Team building and communication.
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.