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Job description / Role
We are currently working with a global company in Dubai who are looking for Customer Service Associates to join their growing and exciting team. The role is to provide efficient service to customers within relevant regions including processing orders, preparing export documents, coordinating shipments, responding in a timely manner to any customer queries as well as all administration duties. We are looking for someone who promotes high performance, has excellent communication skills and has high attention to detail.
The scope of the role includes, but is not limited to the following:
- Manage the quotation and order process as well as key shipping elements
- Coordinate all customer and distributor enquiries
- File all customer reports as necessary
- Process invoices and raise purchase orders
- Provide efficient and regular updates to customers
- Manage complaints and escalate to management if required
- Coordinate International Trade Finance
- Prepare and submit any letters of credit and bank collections
- Assist with guarantees in the form of bid bonds and performance bonds
- Assist in the international shipping and distribution
Requirements
- Fluent English speaker (Arabic would be an advantage)
- Strong team and motivational skills
- Excellent data entry skills
- Work well under pressure
- Experience in a similar role
- Experience with International Trade Finance
- Experience in handling tenders
- Previous customer service experience
- Good user of Microsoft office and ERP systems
- Admin experience specifically with data entry
About the Company
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. With over 50 years’ success under our belts and a workforce of 10,000+ people across 32 countries, we’ve evolved to put our customers at the heart of everything we do.
So much more than a specialist recruitment business, what really sets us apart is our knowledge through scale, deep understanding and our ability to meaningfully innovate for our customers. By providing advice, insights and expertise on issues you face today in the fast-paced world of work, we help you make the right decisions for tomorrow.
Offering an unrivalled suite of recruitment and workplace solutions, whether you’re looking for what’s next in your career, or have a gap to fill, we’ll help you get where you want to go.
You can rely on us to deliver today and help you plan for tomorrow.