Customer Service Executive

Nestle Middle East

Dubai, UAE

Ref: GP991-260

Job description / Role

Employment: Full Time

Location: UAE, Dubai
Company: Nestlé Middle East
• Full-time, Temporary until August31st, 2019
• Bachelor’s Degree
• 1-2 years of experience

Position Summary

Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.

• Understand the customers contact and order methods/frequency whilst promoting efficiency of tools to achieve error free data
• Understand system alerts indicating order, delivery or billing/credit control issues surrounding the order process
• Application of reason code methodology to record appropriately all changes within customer orders
• Define & set in system product substitutions rules in agreement with the Operating Countries (OPC)
• Liaise with OPC on allocation of critical stock to manage demand
• Highlight to OPC lead time violations and take corrective actions to resolve issues impacting order flow. Analyze Daily Order receipt and provide visibility to OPC on status (Non-confirmed& confirmed orders, OBD created, Billed)
• Maintain customer master data regarding:

- Customer point of contact for Order
- Follow up on Direct Customer Orders
- Product portfolio for each OPC

Additional Tasks:
• Contribution to team meetings and decision making
• Prepare, attend, participate and communicate in cross-stream meetings such as daily, weekly operational reviews.
• Resolve issues/ problems utilizing Nestlé Continuous Excellence tools
• Create Purchase Request (PR) for supply chain specific stationery (Invoice papers & Sampling Books etc.)

Requirements

• Experience with order management or direct sales environment
• Experience for/ with Customer
• Operational experience in Supply Chain functions
• Experience in related business improvement projects
• Experience with SAP

We thank all applicants for their interest; however those individuals selected for an interview will be contacted.

About the Company

Nestle with headquarters in Vevey, Switzerland was founded in 1866 by Henri Nestle and is today the world's biggest food and beverage company. Sales for 2006 were CHF 98.5 bn, with a net profit of CHF 9 bn. We employ around 265,000 people and have factories or operations in almost every country in the world.

The Company's strategy is guided by several fundamental principles. Nestle's existing products grow through innovation and renovation while maintaining a balance in geographic activities and product lines. Long-term potential is never sacrificed for short-term performance. The Company's priority is to bring the best and most relevant products to people, wherever they are, whatever their needs, throughout their lives.

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Customer Service Executive salaries in UAE

Average monthly compensation
AED 4,500

Breakdown available for industries, cities and years of experience