Job closed
Ref: NP356-175
Job description / Role
Responsibilities:
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets
Requirements
Requirements:
• Bilingual, English and Arabic
• Desired Age - Less than 25 years old
• Preferred experience from following countries - Morocco, Algeria, Tunisia, Yemen, Syria, Palestine, Jordan and Lebanon
• Must have a visit visa and available to join immediately
• Previous experience in a call centre mandatory
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• High school degree
About the Company
In a world where technology and processes are constantly changing, there is a need to find talented professionals, who are up to the challenge. TASC Outsourcing is a leading talent management company delivering unmatched high-quality people solutions.
Our current roster of talent is over 3,500 strong, comprising 70 nationalities in 75 job functions across various sectors. We strongly believe in our values of agility, reliability, quality, respect and collaboration. We dedicate a team of specialists who understand the unique staffing requirements of specific sectors, connecting the right people with the right opportunity and creating value for both employer and employee.
This is exactly the reason why we have become one of the most preferred talent providers in the UAE for IT, Retail and FMCG, Banking and Finance, as well as Corporate and Back-Office Support.