Customer Service Executive

Job description / Role

We are seeking a passionate and customer-focused Customer Service Executive to join our Client in Abu Dhabi, UAE. The ideal candidate will be responsible for providing exceptional customer service and support to our clients, ensuring their satisfaction and maintaining a positive brand image. The Customer Service Executive will play a key role in building strong customer relationships and contributing to the overall success of our retail operations.

Responsibilities:
- Deliver excellent customer service by responding to customer inquiries and resolving issues in a timely and professional manner
- Handle customer complaints and provide appropriate solutions to ensure customer satisfaction and retention
- Maintain a strong understanding of the products and services offered to effectively assist customers with their needs and inquiries
- Process customer orders, returns, and exchanges accurately and efficiently
- Collaborate with the sales and marketing teams to promote products and services and drive sales through exceptional customer service
- Assist in maintaining a clean and organized retail environment to enhance the overall customer experience
- Contribute to the development and improvement of customer service processes and procedures to maximize efficiency and customer satisfaction

Requirements

- Proven experience in a customer service role within the retail industry, preferably in a similar capacity
- Excellent communication and interpersonal skills with the ability to effectively interact with diverse customers
- Strong problem-solving abilities and a proactive approach to addressing customer needs and concerns
- Ability to work effectively in a fast-paced and dynamic retail environment while maintaining professionalism and composure
- Fluency in English is required, and proficiency in additional languages is a strong advantage
- A passion for delivering exceptional customer service and a genuine interest in understanding and meeting customer needs

About the Company

The Adecco Group is the world’s leading talent advisory and solutions company. We proudly make a difference in the working lives of 3.5 million people every year. Our culture is entrepreneurial and inclusive, and we are united by our passion for making a difference in the world of work. We work with over 100,000 organizations in 60 countries, enabling their success. We have 35,000 people working with us across more than 60 countries and territories.

Adecco has been rapidly growing in the Middle East since 2008, developing a substantial footprint throughout the region. We work across 250 different clients, Adecco has more than 62 full time employees, working in 4 offices, servicing all countries across the GCC region. We offer Temporary Staffing, Permanent Placement, Executive Search, Assessments, Visa And Payroll, Outsourcing, PRO Solutions customised as per client requirements. Adecco Middle East Head Office is based in Dubai with a branch at Abu Dhabi.