Customer Service Executive

Job description / Role

Key Responsibilities
• Respond promptly to customer inquiries and concerns via phone calls.
• Manage high volumes of inbound and outbound calls.
• Maintain accurate records of customer interactions and transactions.
• Provide up-to-date product and service information to customers.
• Escalate customer issues to the appropriate department or manager as needed.
• Always maintain a positive and professional attitude.
• Continuously improve your knowledge of products and services.
• Meet or exceed performance targets, such as call volume and resolution time.
• Adapt to new technologies and processes as they are implemented.
• Participate in training and development programs to improve customer service skills and knowledge.
• Contribute to team goals and initiatives to improve customer satisfaction.
• Provide feedback to management on customer issues, concerns, and trends.

Requirements

• Bachelor's degree with at least 2 years of experience in customer service.
• Passion for customer service, strong sense of responsibility & teamwork.
• Be open to receiving feedback and advice.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Familiar with customer service IT systems, familiar with customer service process and telephone system.

About the Company

A real estate advisory firm committed to helping investors and residents make the right decision when it comes to buying a property in Dubai. Over the years, we have helped thousands of property buyers swiftly navigate through to the right investment opportunity, time and again. It’s the reason why we have a huge number of longstanding clients.

At USHRE, we cater to a wide range of real estate needs. Whether you're looking to invest in a home that suits your tastes and financial goals or a discerned homeowner looking to, we have the framework required to bring your dreams to reality.

Our professional team of agents have been trained to deliver sound advice and guidance to clients as well as prospects. We have developed a multi-lingual, multi-cultural team of agents specializing in every other freehold area in Dubai.