Customer Service - Healthcare Background - Arabic and English Speaking

Job description / Role

Transguard workforce solutions have been engaged by our client to source ARABIC AND ENGLISH speaking Customer Service Executives. Our client is a leading multinational insurance company.

As a Customer Service Executive based in Dubai, this role will be responsible for guiding customer over calls for all their healthcare insurance related queries.

Preference will be given to qualified candidates who can demonstrate experience in the following;

• Analyzing customer’s complaints and recommend solutions.
• Discussing with customers on telephone and providing information on the company’s products and services.
• To understand the company’s insurance policies and products and be able to tell whether a policy covers a type of loss or not.
• To Call up customers who had previously called to complain to know if their challenges have been resolved and to ensure that they are now satisfied.
• To communicate changes or adjustment in policies to clients.
• To Send newsletters, mails, and other forms of correspondences to customers.
• To receive reports of claims and communicate reports of investigation to the clients.
• To forward all filed claims to the appropriate department for handling and investigation.
• To Assist clients in filling of policy documents and contact them whenever any error is discovered, or when it needs to be corrected.
• To manage and protect the reputation of the company.
• To maintain strong relationship with customers.

Requirements

The ideal candidate must be :

• Atleast degree educated in a healthcare field - Paramedic, Nursing or related
• If not holding a healthcare related degree, then must hold experience in customer service in any clinic / hospital / healthcare industry
• Holding excellent communication skills
• Holding a pleasing personality with a customer-service oriented approach.
• An ARABIC AND ENGLISH SPEAKER
• Must be available immediately

About the Company

Transguard Workforce Solutions delivers Professional Contract Staffing (also known as Employee Outsourcing) within the UAE.

Our Workforce Solutions include:

• Delivering Sourcing and Recruitment Solutions for Clients in need of identifying Contract or temporary Staff.

• Providing a complete end to end Staffing Solution which includes Visa Sponsorship, HR Management, Employee Welfare & Payroll Services.

• Transitioning Contract Staff from other staffing providers to Transguard while remaining compliant with UAE Labour and Immigration Laws.

Transguard Workforce Solutions currently employ over 2000+ Staff from over 70 different nationalities. Across the Group, we payroll over 70,000 employees monthly.