Job closed
Ref: HP698-11689
Job description / Role
As a part of the Hertz Customer Service team you will manage and monitor the operations of the Lease Department, across Dubai and Abu Dhabi, through documentation and implementation of Standard Operating Procedures (SOPs), along with creative and innovative solutions to reduce costs, increase revenue and ensure efficient utilisation of the rental fleet to meet and exceed our customer expectations.
Your duties and responsibilities will be but not limited to the following:
- Coaching and Mentoring
- Cost Reduction through innovative solutions
- Performance Management
- Customer complaints and resolution (External and Internal)
- Reporting
- Employee Engagement
- Change Management
Requirements
- A Bachelors degree in Business Management
- Minimum of 5 years in a Managerial role in Customer Service
- A valid UAE drivers license
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.