Customer Service Officer

Job description / Role

Majid Al Futtaim Properties is offering an exciting opportunity for customer centric, friendly and outgoing individuals to join our fast growing Customer Service team for our Shopping Malls in Dubai as Customer Service Officers.

Job Summary:
- Ensure the smooth functioning of the Customer Service Booth and Information Desk and assist in the overall Customer Service Program for the centre
- Follow all cash handling in strict adherence to the company accounting procedures
- Perform the necessary procedures for gift wrapping, stroller rental, wheelchair loans, gift voucher sales, loyalty program, etc
- When required perform “meet and greet” duties for tour related groups, schools, etc.
- Work with marketing to ensure smooth running of promotions and report any related issues immediately.
- Responsible for aiding the Lost and Found function---for items and lost children; ensuring clear and adequate procedures are in place and well communicated to staff, retailers and customers. Assist in maintaining a current and accurate Contact List for all Tenants in the centre.
- Monitor media enquires to the booth; referring them to the appropriate MAF staff.
- Assist in the coordination of any related “clubs” such as “Mall Walkers Club” and “Kids Club”. Work with Customer Service Manager/ Supervisor and Promotions Coordinator to help maintain the Retailer / Merchants Manual.
- Seek cross promotional opportunities in keeping with the centres overall objectives.
- Assist Customer Service Manager / Supervisor in the gathering and collection of in-store merchandise and activities such as sales to ensure all staff are aware of in-store activities.
- Ensure positive and ongoing communication between Customer Service, retailers, maintenance and security

Requirements

The ideal candidate must have previous experience of manning busy front desk/ reception in a 5 / 4 star hotel, should be able to multi-task effectively and must be able to work in a fast-paced environment.

- Must have excellent communication, phone, and hospitality skills.
- Chinese, Russian languages skills added advantage
- A flexible schedule is necessary for this position, including ability to work days, weekends and holidays.
- Good sales and accounting/cash handling/POS type skills
- Patience and good ability to handle high pressure situations

About the Company

Majid Al Futtaim Properties is one of MENAs leading diversified property companies with operations across shopping malls, hotels and mixed-use communities.

The Shopping Malls Business Unit, an industry leader, owns, manages and develops mall destinations that provide memorable shopping, entertainment and social experiences for its customers. Majid Al Futtaim Properties has pioneered the regional face of retail, leisure and entertainment, since the launch of its first mall, Deira City Centre in 1995. The companys mall portfolio includes 17 shopping centres across UAE, Bahrain, Oman, Egypt and Lebanon with a combined gross leasable area (GLA) of over 1 million sqm, more than 2,800 tenants and an increasing footfall of over 160 million visitors in 2013.

The Hotel Business Unit develops and manages hotels and branded serviced apartments that are synergistic with the companys malls. Majid Al Futtaim owns nine hotels in the UAE and two in Bahrain. Their strategic proximity to the malls contributes to welcoming over 1.2 million guests annually.

The Communities Business Unit develops quality mixed-use projects anchored by residential housing. Majid Al Futtaim currently has three communities under development. The Wave, a joint venture with the government of Oman to develop Muscats largest ocean-front integrated community; Al Zahia, a joint venture with the Government of Sharjah, to build the Emirates first gated residential community with a regional mall in a prime growth corridor; The 250,000 sqm Waterfront City development in Beirut, Lebanon, a joint venture with Socit Joseph Khoury & Fils Holding SAL to build Beiruts premier mixed used community with one of the largest marinas in the Mediterranean.

Majid Al Futtaim Properties is recognised as a sustainability leader in the MENA region. According to the 2013 Global Real Estate Sustainability Benchmark (GRESB) survey, the company ranks No. 1 in MENA, second in the Asia-Pacific region and in the top 133 property businesses worldwide. In 2013, Majid Al Futtaim launched its new five-year sustainability strategy with the vision to enhance peoples lives through sustainable real estate. This commitment is reflected in Majid Al Futtaim Properties pioneering standards, prosperous communities and high performance assets.