Job closed
Ref: LP452-430
Job description / Role
Purpose: To perform all service related activities for existing and walk in customers to deliver high standards of customer service satisfaction. This also includes promoting ADCB services and products, handling customer inquiries and delivering excellent service through communication and team work.
Main Tasks & Responsibilities
Internal/External Customer Satisfaction
- Consistently illustrate high levels of customer orientation and professionalism in day to day conduct.
- Ensure full awareness of all products provided and is constantly updated on all changes and amendments on product features, procedures and processes.
- Promote ADCB services by providing consistent, accurate and transparent information to customers & educate customers on alternative channels provided.
- Pro-actively resolve customer issues/complaints and perform superior service recovery
- Ensure that all service levels and agreements are being met consistently without any fail.
- Establish and maintain strong professional relationships/connections internally and externally.
- Ensure adherence to cut-off times and deadlines.
- Perform occasional duties assigned.
Sales Referral Targets
- Promote ADCB products in day to day interaction with customers.
- Achieve sales referral targets assigned and contribute to the overall achievement of the team.
- Pro-actively participate in Bank products campaigns & promotions.
Learning & Development
- Educate self on existing procedures and guidelines.
- Participate in In-house training programmes and workshops.
- Attend HR training courses nominated by line management.
- Attend product training, presentations and road show events.
Audit & Compliance
- Ensure that Bank policies and guidelines are consistently & strictly followed.
- Comply with committed turn around times and laid down procedures.
- Perform adequate care and diligence in day to day conduct to protect Bank from financial and non-financial loss.
Requirements
- A Bachelors degree
- A minimum of 2 years experience in a similar role in a financial institution
Special Skills / Attributes required for the Job:
- Customer Service Oriented
- Interpersonal & Communication Skills
- Logical Analytical Thinking & Problem Resolution Skills
- Teamwork
About the Company
ADCB is a full-service commercial bank offering a wide range of products and services such as retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate and currency derivatives, Islamic products, project finance, and property management services.