Job closed
Ref: LP918-386
Job description / Role
Customer Service & Operations Manager - Dubai
An International Engineering Services company with global operations have a requirement for a Customer Service & Operations Manager to join their team in Dubai. The Dubai office plays an important role in the overall structure of the business as it is the link between all company EMEA operations and the Corporate Headquarters in Europe.
The Dubai office is also the location where all import/export activity is processed for the region and all regional accounts are held.
The responsibilities of the Customer Service & Operations Manager will include:
- Manage a team of 2 Customer Service Executives.
- Lead a high performing team to ensure an outstanding service to clients.
- Drive process improvement and effective communication between the different parties in a complex environment.
- Drive competency development to guarantee fast and accurate response to the customer queries and ensure optimised turnover, margin and cash flow for the organisation.
- Take part in the execution of the Operations strategy.
- Ensure and manage excellent client services (work flow, quotes, order processing, deliveries, claims, etc.)
- Supervision and development of the direct reports especially on the technical side and import/export.
- Ensure permanent interchange with local sales staff.
- Prepare activity reports, control back orders, follow up on quotes.
- Ensure efficient transportation solution, from factory/suppliers to customers.
- Check daily activity/productivity/performance report and take necessary actions
- Coordinate the handling of claims with the Quality Manager
- Set and control operational budget and manage all types of location issues.
The ideal candidate will be based in the UAE and will have import/export knowledge from the Dubai Port area.
Requirements
The ideal candidate will have a broad understanding of Customer Service, Logistics and Business Improvement processes.
He/she will also have at least 2 years of management experience.
He/she will have an understanding of customs and import/export processes in JAFZA.
About the Company
Swisslinx Middle East is a leading executive search firm in the region. We specialise in recruitment solutions, talent acquisition and career advice across a wide range of markets within the financial services sector.
We are located in the heart of the Dubai International Financial Centre (DIFC) which gives us unrivalled access to onshore Middle Eastern clients and candidates. We also partner with clients in London, Zurich, Geneva, Zug, Frankfurt and Paris and have been instrumental in establishing onshore Middle Eastern and Emerging Market teams.
We believe in building long-term relationships with our clients helping them develop successful, sustainable businesses. Transparency, trust and discretion drive the way in which we mediate between clients and candidates and ensure we consistently deliver results.