Ref: OP003-77
Job description / Role
The Customer Service Representative is focused on providing an exceptional and professional service to both existing and potential clients. Providing the client with a superior service, which ultimately will give clients a reason to use Austria Business Center and a reason to stay with Austria Business Center.
Key Responsibilities:
- Acts as the first point of contact for all clients and visitors on a daily basis, providing a professional and friendly front of house service and delivering an exceptional first impression.
- Taking pride in the appearance of the business center by adhering to the ABC dress code and ensuring all areas of ABC center including; kitchens, meeting rooms, conference rooms and reception areas are presented within company standards.
- Contribute to the overall revenue of the center by identifying opportunities to up sell and cross sell ABC products and services.
- Increase client retention by meeting and exceeding client needs.
- Provide a resource for clients seeking information, assistance or recommendations; a thorough understanding of all key services, products and amenities are critical in the ability to deliver service in an exceptional and timely manner.
- Demonstrate a true passion for customer service by proactively seeking ways to exceed client’s expectations, always going above and beyond.
- Highly visible and ready to assist clients as and when needs arise with a flexible and helpful approach.
- Commit to solving any client/visitor issues and following through to resolution.
- Providing administration support including delivering mail, organizing courier services, ordering office supplies, preparing and booking their meeting rooms and other administration/secretarial duties.
- Acts as a champion within center sets an example of high performance, providing motivation and coaching to other team members.
- Specific areas of responsibility allocated to them in the absence of the Centre Manager.
Requirements
- Previous work experience within a customer service focused position.
- Previous experience of working within in a client-facing environment, i.e. Reception/ concierge.
- Professional communication skills.
- Working knowledge of Microsoft Office Suite, including Word, Excel,
- PowerPoint and Outlook
- Proven organization skills ability to prioritize and multi-task.
Desirable:
- Previous experience within another serviced office provider or other service related industry.
- Degree or equivalent within hospitality or business.
Salary provided is an all In package of AED 8000
About the Company
The Heart of Europe (THOE) will be the worlds only island destination that brings together the best of Europe. The vision behind this worlds iconic, one of a kind project is to create an elegant European lifestyle experience where every detail is underscored by luxury and perfection.
Imagine a place where every day is a delight to the senses. Where every sunrise holds the prospect of a fresh discovery. A destination that inspires adventure. A life that lifts you far from the rat race. This is more than just a destination; this is a lifestyle like no other. An address that captures the very essence of effortless European living and creates a vacation experience that goes beyond imagination. This project brings together the very best of European designs, heritage and hospitality in a truly breathtaking and unique island setting. The Heart of Europe finds its home amidst the stunning archipelago of the World Islands, which stretch 4km from Dubais coastline. Surrounded by the glittering waters of the Arabian Gulf, this iconic project occupies a cluster of six islands within the World development, creating a contemporary haven that is the epitome of sophisticated living.