Customer Service Representative - Plug Ins

Al Futtaim Group

UAE

Ref: HP698-11615

Job description / Role

Employment: Full Time

Customer Service Representative - Plug Ins - Dubai Festival City

We are currently looking for a well-experienced and enthusiastic Customer Service Representative to join Plugs In team in Dubai.

As a Customer Service Representative, you will be responsible for ensuring that whist the guidelines relating to handling returns and exchange are consistently adhered to, the customer service levels are consistently met and exceeded by the store staff at every point of customer.

You will keep records of the inventory of customer products sent for repairs as well as repair of stock items, for the purpose of ensuring stock credibility as well as controlling the down time, as it would have direct impact on customer satisfaction with the service provided.

You will identify the nature of complaint in product. You will monitor the delivery and installation schedule, plan schedule and road maps for the drivers, ensure that all the products and accessories required for a customer delivery are included. You will also provide support to the sales team.

Requirements

To be considered for this exciting role, you need to have Basic Technical skills related to IT and electronic products. You should have an excellent oral and written communication skills in English, knowledge of more than one language is an advantage. You must have relevant experience in retail/call centre.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.

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Chef De Partie salaries in Kuwait

Average monthly compensation
KWD 350

Breakdown available for industries, cities and years of experience