Customer Service Support

Job description / Role

Position Title: Customer Service Support
Employment Type: Full Time
Salary: up to 8,000 AED all-inclusive depending on experience and qualifications
Job Location: Dubai, UAE

About the Client:
The hiring company is an international manufacturer and distributor of aftermarket 4WD accessories. The company’s product range contains a host of different accessories, from vehicle specific applications to a range of accessories which are suitable no matter what vehicle you own.

Job Role:
- Resolves customer complaints via phone, email, mail, or social media
- Greets customers warmly and ascertain problem or reason for calling
- Prepares product or service reports by collecting and analyzing customer information
- Contributes to team effort by accomplishing related results as needed
- Opens customer accounts by recording account information
- Maintains customer records by updating account information
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem
- Selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
- Documents / logistics support for customer orders

Requirements

Requirements:
- Male/ Female, 25-40 years old
- Bachelor’s degree in any relevant field
- Any Arabic Nationality
- At least 2 years of relevant experience; experience working in car parts is an advantage
- Candidates from Aftersales type background is a plus
- Available immediately or after 1-month notice will be considered
- Excellent communication skills

About the Company

RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.