Customer Service - UAE National

Job description / Role

Customer Service role in a financial institution in Dubai.

- Receive customers into the branch and served them in a professional and polite manner
- Provide customers with the required information and answered their questions
- Work with documents, filing paper work and checking information
- Copy reports and processing credit cards for customers in a timely fashion
- Dealing with products and services, such as: Opening account and answering questions
- Performed problem identification, problem analysis, and problem resolution for customers
- Enhanced employee morale, satisfaction, and work flow improvement through positive attitude
- Improved customer satisfaction levels and provided client support

Requirements

- UAE National
- 1 year customer service/reception required
- High School Certificate
- Be able to work in a Conventional Bank or Financial institution

Skills:
- Computer knowledge such as: Microsoft Office software programs; i.e. Microsoft Word and Excel
- Customer service type personality
- Able to function with minimal supervision

About the Company

Mark Williams is a Dubai recruitment company with a wealth of Search & Selection experience. Mark Williams International is a subsidiary of the Williams Group UK and in December 2009 set up the Middle East business.

Mark Williams is a fully licensed recruitment firm currently focused on fulfilling clients needs in; Emiratisation, Financial Services and Information Technology related position within the United Arab Emirates. The initial focus was looking at Emiratisation into the Financial Services sector across all seven Emirates. With an increased demand for over the subsequent years for Emiratisation we have broadened our scope to place UAE Nationals into Industry & Government with dedicated teams for Emiratisation into Financial Services and Industry. Given our focus is primarily on the local market it gives us a depth of understanding & knowledge that enables us deliver our business partners an unrivaled service in terms of; speed and most importantly, quality.

Founding the Middle East business in adverse market conditions has enabled us to capture market-share and establish ourselves as a house hold name within our specialisms. Within two years we had outgrown our initial office and moved to the prestigious Business Central Towers in Media City. Mark Williams, at the end of 2014 has completed its third upscaling of operations to Bay Square, Business Bay. This was a strategic move to enable continued business growth by servicing clients and candidates with improved infrastructure, access and parking. Mark Williams provides candidates and clients private meeting rooms, testing facilities and board room access to facilitate screening and interviews. With our current capacity and growth ambitions Mark Williams is now one of the fastest growing Recruitment agencies in the region.