Customer Success Executive

Job description / Role

GulfTalent is one of the largest online portals serving the Middle East region, it is now used by over 10 million individuals and 10,000 companies. To support our continued growth, we are looking for smart and supportive Customer Success Executive to join our team in Dubai.

The main responsibilities include:
• Train employers and recruiters on the use of the GulfTalent platform, its tools and features
• Understand clients’ staffing needs and ensure they find relevant profiles to contact for interview and hiring
• Support clients’ HR teams by posting jobs for them or conducting searches on the database
• Prompt and encourage clients to make maximum use of their GulfTalent subscription packages
• Regularly update the CRM system with the latest developments on each client
• Collaborate closely with account managers to support renewals and revenue expansion opportunities
• Work with the product team to translate client feedback into enhancements to the platform
• Contribute to other activities in the firm as needed, including admin, HR or talent acquisition.

Salary:
AED 5,000 to 8,000 per month inclusive of fixed allowances.

Requirements

The ideal candidate would have:

• University degree, in any subject
• Fluency in English
• Attention to details
• MUST HAVE a minimum 2 years experience or internship in recruitment
• Experience in consulting with clients at all levels
• Strong client service skills
• Strong verbal and written communication/telephone skills
• Experience working in a high-pressure environment, with KPI targets

About the Company

GulfTalent is one of the largest online portals serving the Middle East region. Founded in 2005, it is now used by 10 million individuals and 9,000 companies.

GulfTalent is run by a seasoned team of young professionals with diverse backgrounds across different industries, including management consulting, private equity, finance, e-commerce, information technology, education and recruitment. The team also brings together a wealth of international experience across four continents.

This is your chance to join a growing company and a winning team, and to work with creative, hard-working individuals in a fast-paced, energizing environment. Team members benefit from extensive training, excellent learning opportunities, competitive compensation packages and rapid promotion.