Customer Success Manager

Job description / Role

Industry
Digital

Type
Contract - Existing client

REQUIRED:

- Customer Success Management Experience
- Experience with SaaS product
- Subscription based product experience
- Benefit Realization
- Mandatory Government experience
- Fluent Arabic

Requirements

Your Skills:

- 8+ years of work experience in managing senior customer relationships
- Strong background in account management, contract negotiation, customer management
- Executive presence, ability to work with senior decision makers and C-suite
- Proven track record of high customer retention, renewal and growth
- Excellent interpersonal, communication, and presentation skills
- Strong sense of customer empathy and customer-centrism; to convert relationship and
- value into advocacy
- Experience in the government, non-profit or workforce development space
- Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments
- Experience driving product adoption within large organisations
- Natural problem solver and strategic thinker, comfortable manipulating large data-sets
- Passion for education, education reform, and interest in working for a social enterprise
- Ability to travel in the region (Saudi Arabia, Iraq, Egypt, Pakistan)
- Fluency in Arabic (written and oral)

About the Company

In a world where technology and processes are constantly changing, there is a need to find talented professionals, who are up to the challenge. TASC Outsourcing is a leading talent management company delivering unmatched high-quality people solutions.

Our current roster of talent is over 3,500 strong, comprising 70 nationalities in 75 job functions across various sectors. We strongly believe in our values of agility, reliability, quality, respect and collaboration. We dedicate a team of specialists who understand the unique staffing requirements of specific sectors, connecting the right people with the right opportunity and creating value for both employer and employee.

This is exactly the reason why we have become one of the most preferred talent providers in the UAE for IT, Retail and FMCG, Banking and Finance, as well as Corporate and Back-Office Support.