Data and CRM Analyst

Job description / Role

Are you passionate about leveraging data to drive digital experiences and enhance the customer journey? My client is seeking a talented and experienced individual to fill the role of Data and CRM Analyst

• You will analyse the performance of various campaigns by identifying lead optimization opportunities via data tools and reporting systems, CRM, dashboards and curate data sets for seasonal predictability.
• Campaign performance and quality analysis of leads & opportunities, to determine what products are in demand, who will purchase the products, competition analysis and the price customers are willing to pay.

Requirements

• Recent experience working in a Data and CRM Specialist role.
• Strong experience in reporting systems using Tableau and Dashboards.
• Ability to visually represent data from table format.
• Expertise in CRM Automation Strategy, Adobe Analytics, Google Data Studio, and Machine Learning tools.
• Strong verbal and written communication skills to share proposed design and capture feedback from senior leadership and cross-functional teams.
• Customer-focused and empathetic, interested and adept at using data and qualitative methods to understand user needs and behavior.
• Able to identify customer pain and opportunities and prioritize which get addressed first.

About the Company

Talent Higher is a leading recruitment agency, specialising in providing strategic solutions for organisations and highly skilled candidates in the UAE. For employers, we provide access to a large talent pool, time and resource efficiency, recruitment expertise, market insights, and confidentiality. Candidates benefit from exclusive access to job opportunities, personalized career guidance, streamlined recruitment matchmaking and negotiation support for a variety of careers across the UAE.