Dealer Care Coordinator

Dubai, UAE

Ref: HP647-1626

Job description / Role

Employment: Full Time

A reputable Automotive company is currently recruiting for a Dealer Care Coordinator.

General Responsibilities:
- Enquiries - Manage all parts related enquiries from dealers and internal customers.
- Orders – Monitor dealer orders and support dealers in achieving optimal order flows.
- Orders – Coordinate with dealer and inventory management where exceptional order quantities are required to ensure minimal impact on business KPI and operations.
- Orders – Coordinate and process all car key orders.
- Orders – Manual enter dealer orders as needed, e.g. eParts system off line.
- Orders – Expedite all dealer orders with appropriate functions.
- Claims - Evaluate and process all parts delivery claims from dealers.
- Returns – Coordinate all parts returns, including factory parts recalls from dealers.
- Exchange Parts - Monitor and support dealers in achieving optimal order flows.
- Regulatory – Support all dealers in obtaining all necessary Regulatory requirements for all importation / exportation of parts orders / returns
- Accounts – Monitor dealer accounts for open invoices, debit and credit notes.
- Accounts – Perform all necessary actions for establishing new dealer parts accounts and closing or placing on hold existing accounts.
- Reports – Provide and maintain business reports as required.

Specific Responsibilities
- Bulletins – Coordinate the issuing of factory parts bulletins to dealer network.
- Campaigns – Coordinate planning parts supply to support brand technical campaigns.
- Pricing – Support & implement price updates as required by management in SAP.
- Superseded Parts – Manually maintain superseded parts in SAP.
- Review and update all dealer Standard Operational Procedures as needed, minimum quarterly.
- Review and update all Sales & Distribution training documents as needed, minimum once per year.

Requirements

- University degree - business discipline
- 2 Years customer facing work experience in retail or automobile environment.
- Proficient in Microsoft - Excel, Powerpoint and Word
- Working knowledge of SAP
- Excellent Numerical, Written & Verbal communication skills
- Fluency in English Language written and verbal

About the Company

We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work.

ManpowerGroup powers the success of many of the world's most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise - 3600 offices in over 80 countries - we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service.

ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership. Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement.

Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including: