Delivery Manager

Bitech Middle East

UAE

Ref: QP052-10

Job description / Role

Employment: Full Time

Responsibilities of this position include leading implementations for small to large airlines. This person must have at least 10 years of experience in successfully leading and implementing large size projects both at customer sites as well as in a SaaS environment.

The candidate must have excellent communication and client management skills in order to maintain positive client relations. This candidate must be a self-starter and must possess skills to produce improvement initiatives both internally and with customers.

Requirements

- Assess/evaluate client needs for initial scope of project, assist in project planning, budget estimation and delivering to the project budgets
- Lead a team of business / domain experts in the airline industry with an ability to creatively develop and deliver solutions to customer business problems
- Manage and report customer and internal projects, team utilization and expenses internally and externally
- Responsible for the high quality delivery of the solutions to customers and successful implementation of projects
- Ensuring the project is implemented within contractual obligations and regulatory requirements
- This role is responsible for scope management, change management, estimating impacts of scope change (timeline and cost) as well as managing project resources
- Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication
- Responsible for managing and delivering to customer expectations
- Ability to manage multiple customers and projects/tasks simultaneously
- Strong communication skills including ability to work with all levels of the organization (Engineering, sales, marketing and product management)
- Prioritizes project tasks, manages timelines and communicates status to project managers, Senior Management and Customers as needed
- Continuously monitor and develop team skills to match industry developments
- Coordinate and schedule time and/or travel itineraries of the team pertaining to customer assignments
- Responsible for maintaining product knowledge, implementing and training latest functionality of the solution to customers
- Cultivate the client relationship through implementations
- Responsible for mentoring and training new employees

About the Company

  • Decades of experience serving clients globally
  • Industry specific expertise
  • Value added recruitment and outsourcing
  • Outstanding service
  • Implementation experience
  • Customized pricing solutions
  • Blended delivery models

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