Desktop Support Team Leader

Job description / Role

- To provide service to end users at various business units and lead the current desktop support staff
- Handles installation, Configurations and troubleshooting of network devices and email, when required.
- Provides maintenance and monitoring services for window servers.
- Installs and configures software in server and workstation systems.
- Ensure timely resolution and explain the support resolution to the end-users.
- Maintain proper record of all incidents and maintain accurate IT asset list.
- Initiate and follow-up the procurement cycle of the IT assets.

Requirements

- 5 to 10 year experience servicing end-users in a fast paced, demanding business environment
- Excellent Windows and desktop support skills.
- Good understanding of the IT network environment.
- Excellent verbal communication skills needed to service the end-users and explain the support resolution.
- Must display patience, perseverance and tolerance to user errors.

About the Company

Al Ghurair Group is a main business group contributing to the economy of Dubai and the UAE. The Group Founder, Mr. Saif Al Ghurair, is a pioneer of the business society and a pillar in the community. The Group is family owned and managed. Al Ghurair Group has been in business for over 40 years with expertise in retail, industry and manufacturing.

The Group operates eight strategic business units that are part of three main lines of businesses [LOB’s]:

Real Estate and Shopping Malls Manufacturing (Packaging Solutions and Metals) Investments