Digital Client Services Director

Job description / Role

A brand & digital communications agency that build and strengthen brands with passion, partnership and by challenging our clients to be the very best they can be has an opportunity for you. They are looking for an exceptional individual for Digital Client Services Director role.

Job Requirements:
- Representing the agency at a senior level with clients;
- Recruitment and performance management of the Digital Client Service Team;
- Working with other business heads to ensure quality product/service delivery;
- Working with the senior management team to ensure commercial objectives are met;
- At a senior level, liaising with, and acting as the link between, the client and agency by maintaining regular contact with both, ensuring that communication flows effectively;
- Management of Digital CS team to ensure active retention and development of existing clients to maximise revenues;
- Development of new business - researching leads and pitching for new business;
- Meeting and liaising with clients to discuss and identify their requirements;
- Working with agency colleagues to ensure delivery of projects/campaigns that meet the client's brief and budget;
- Presenting, alongside agency colleagues - particularly the Business Development, Client Services and Creatives, campaign/project ideas and budgets to the client;
- Working with BD and CS Colleagues/Production Manager/other colleagues to brief creative, suppliers and media buyers, and assisting with the formulation of digital marketing strategies;
- Managing third party suppliers;
- Using an existing network of industry contacts to generate revenue;
- Negotiating with clients and agency staff about the details of campaigns;
- Presenting creative work to clients for approval or modification;
- Handling budgets, managing campaign costs and invoicing clients;
- Writing client contact reports;
- Monitoring the effectiveness of campaigns/projects;
- Maintaining WorkflowMax and ensuring consistent administration across the team;
- Working with finance to ensure invoicing is correct and cash flow issues are dealt with.

Requirements

- Excellent management skills;
- Excellent communication and interpersonal skills;
- A proven track record of building profitable business relationships;
- A proactive attitude with the ability to use initiative;
- Excellent organisational skills;
- The ability to work under pressure and assimilate large quantities of information quickly, whilst paying attention to detail;
- Drive;
- Flexibility;
- Effective teamworking skills;
- Influencing and negotiation skills;
- Oral and written communication skills;
- Commercial awareness;
- A passion for creative marketing and an understanding of what makes for good creative;
- A willingness to learn;
- Resilience,
- IT literacy and an awareness of how the industry is developing in the light of new communication technologies.

Grab this opportunity and put a twist on your career. This very challenging role has a rewarding salary package, so what are you for? Apply now.

Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.

About the Company

Quest Search & Selection is a specialist recruitment consultancy with over 20 years' experience in sourcing the world's best candidates for the global Retail, FMCG and Hospitality sectors.

With offices in the UK & Dubai, we have an international presence and a global reach. Our recruiters place candidates locally and internationally for a wide variety of roles focusing on the following areas:

Retail Buying & Merchandising, E-commerce & Digital, Food & Beverage, Hotels, Hospitality & Operations, Retail Stores & Operations, HR & Recruitment, Procurement, Supply Chain & Logistics, Sales & Marketing, Technical and New Product Development.

We work in partnership with our clients who range from famous international brands within the Retail, Restaurant, Hotel and Consumer products space. Our reputation is built on our in-depth understanding of the industry and our consultants' skill, knowledge and passion for their sectors.