Digital Operations Specialist

Job description / Role

Digital Operations Specialist (CRM)

About Us:
Baker Hughes, a GE company (NYSE:BHGE) is the world's first and only fullstream provider of integrated oilfield products, services and digital solutions. Drawing on a storied heritage of invention, BHGE harnesses the passion and experience of its people to enhance productivity across the oil and gas value chain.

BHGE helps its customers acquire, transport and refine hydrocarbons more efficiently, productively and safely, with a smaller environmental footprint and at lower cost per barrel. Backed by the digital industrial strength of GE, the company deploys minds, machines and the cloud to break down silos and reduce waste and risk, applying breakthroughs from other industries to advance its own.

With operations in over 120 countries, the company's global scale, local know-how and commitment to service infuse over a century of experience with the spirit of a startup - inventing smarter ways to bring energy to the world.

Role Summary:

- The Platform Operations Specialist position supports the BHGE Commercial Excellence team in defining and executing critical global initiatives to drive continuous progress toward building best-in-class Commercial processes for BHGE.

Essential Responsibilities:

In the role of Platform Operations Specialist, you will:

- Develop strategic partnerships with key business and functional stakeholders to proactively identify synergies and simplification opportunities within Commercial to drive business performance, process efficiency, and commercial team engagement
- Drive execution and lead the change management of global BHGE special projects and initiatives for the Commercial organization (i.e. sales process development & commercial operating mechanisms)
- Partner with the BHGE systems teams to streamline the Commercial reporting processes to drive data quality, process simplification, and enhanced analytics
- Lead the maintenance and implementation of any BHGE level components of the Commercial process framework in Salesforce.com
- Support the design and deployment of Platform trainings for Commercial teams
- Project Manage key enhancements and deployments of strategic platforms for Commercial
- Multi-faceted role with responsibilities that will evolve to align to current business objectives

Requirements

Qualifications/Requirements:
- Bachelor's Degree from an accredited college or university
- Minimum 7 years of experience in commercial operations, project management, sales operations, data governance, Digital transformation and/or process improvement Desired Characteristics:
- Strong business acumen
- Capable of influencing global teams to effectively drive execution on large scale projects
- Demonstrated ability to translate business vision into tactical execution
- Oil and Gas industry expertise
- Experience with Salesforce.com CRM tools and data visualization software (i.e. Seismic, Tableau)
- PC proficiency (Excel, Power Point, Word, and Access)
- Exceptional project management skills
- Strong process and analytical skills
- Strong oral and written communication skills with demonstrated ability to effectively communicate with Senior Management
- Strong interpersonal and leadership skills
- Proven coordination and influencing skills in global environment

Locations: United Arab Emirates; Dubai

About the Company

GE is a diversified technology, media and financial services company, dedicated to creating products that make life better. From aircraft engines and power generation to financial services, medical imaging, television programming and oil and gas, GE operates in more than 100 countries and employs over 300,000 people worldwide.

GE's Oil & Gas business is a leader in the development and delivery of advanced product and service offerings for the global oil and gas industry. As a consequence of the rapid expansion of its technology base, GE's Oil & Gas is capable of addressing the largest and most complex engineering and application challenges entirely from its own worldwide resources. So whether it's the world's largest LNG compression trains, re-injection of high sulfur gas, enhancing the safety and productivity of the world's oil and gas pipelines, or equipment for the production of oil and gas from harsh environments, GE is leading the charge.