Job closed
Ref: HP332-391
Job description / Role
Job purpose
- You will be responsible to implement, monitor and enhance the digital roadmap in the area of digital sales on the digital platform.
- The role entails management, understanding and translation of customer expectations in terms of sales on to the digital platforms to enhance online experience and increase efficiencies.
- To increase customer satisfaction and delight through the product roadmap and execution of the strategy put in place by the top management keeping in mind the desired KPIs, outcomes and deliverables.
- The purpose of this position is to support the Online Sales Director achieve targets.
- You will be responsible for building strategic and tactical capabilities primarily focusing on the delivery of the key projects in the Consumer and Enterprise domains.
Requirements
Qualifications, experience, skills and competencies
Minimum experience:
- Minimum 8 years of experience in a manager role in Telecom / Digital industry
- Good understanding of Digital projects
- Understanding of B2B telco business would be a plus
Minimum education:
- Minimum Bachelor degree in Marketing, Business
- Good understanding of Telecom and Digital industry
Knowledge and skills:
- Complex business requirements capture and documentation
- Project management skills
- Journeys and flows creation
- Customer behaviour interpretation
- Analytical mind
About the Company
du is the new telecommunication services provider in the UAE. We are an integrated service provider offering voice, data, video and content services over fixed and mobile networks to residential and business customers.
du has three broad target segments:
Consumers: Focusing on individuals and households by offering mobile and fixed voice calling, Internet, data services and television. Businesses: Focusing on small to very large corporations and government agencies by offering integrated fixed and mobile business solutions including voice, data, content and applications as well as professional services.
Carriers: Focusing on providing carrier, international data networks and wholesale services to international operators, multinational corporations and telecom carriers.
The needs of our customers are our primary focus. Our aim is to provide new and innovative services that deliver a better customer experience.