Digital Support Manager

Job description / Role

Purpose: Define and build a strategy for enhancing the digital offering for Retail customers across Online and Mobile Channels. Help design and articulate the building blocks for this strategy and execute the key elements that take this to market - via a superior customer experience thereby making the Digital channels a preferred way for customers to engage and interact with the bank for their transactional needs. This includes launching new channels, developing new products and functionalities, achieving optimum customer channel usage and enhancing customer experience across channels.

Key Roles and Responsibilities
* Defining the Digital Product roadmap for UAE & Middle East Consumer Bank.
* Increase the penetration of digital channels across the business and build "Digital Main Bank" across UAE & Middle East
* Launch projects, product offerings & functionalities to ensure the bank is leading in the digital space.
* Managing product enhancements based on continuously evolving customer requirements. This includes highlighting new functionality requirements and implementing them
* To manage existing channels and ensure BAU activities are run and executed in an improved and consistent manner.
* Ensuring that customer experience is flawless and complaints are minimized and resolved effectively
* To track channel analytics and monitor them to ensure targets are met

Requirements

* University degree, preferably in business studies
* At least 4-5 years digital banking background
* Understanding of digital banking development trends
* High analytical and problem solving ability gained through professional & practical experience
* Project management skills ranging from project planning to implementation
* Ability to lead and manage people towards execution of digital main bank strategy
* Extremely proficient using in powerpoint and excel
* Ability to work independently, meet deadlines and obtain results

About the Company

Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group’s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.

Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.

In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.