Director, Customer Care and Regional Procurement Centers of Excellence

Job description / Role

Director, MIDDLE EAST& AFRICA Customer Care and Regional Procurement Centers of Excellence

Company Description

Leading the hospitality revolution, Accor is more than a hotel group. With luxury to economy, homestays to resorts, we are a holistic ecosystem of 40 brands in 110 countries, Talent and Solutions, ready to engage with the future's endless possibilities. Accor has an offer to bring new life to the way you live, work, play and do business with a personalized guest experience.

Job Description

These highly effective professionals ensures both owners and hotel teams are satisfied with Accor GPO offer and work tirelessly to improve procurement program experience, adoption and engagement while growing Procurement's leverage through development, deployment and leadership of Regional Procurement Centers of Excellence. They are problem solvers, road block eliminators and expert influencers

Main complexity / critical issues in the job

- Develop and execute on highly effective engagement and communication strategies with 'the field' to ensure understanding, consideration and awareness of key trends and business topics
- Assess Accor solutions coverage, compliance rate and develop KPIs to measure Accor GPO performance that is in line with customer expectations
- Work closely with Brands' Guest experience, Operations and Marketing teams to deploy solutions and gain top down support and sphere of influence
- Develop and Manage Regional Procurement Centers of Excellence in Focus cities / countries in line with L&L strategy
- Position may require up to 50% Travel

Few figures about the scope of action

- 60-75 properties to support regionally
- 2-4 direct reports and 5-10 total (once Regional Procurement Centers of Excellence are established)
- Contributor towards €3-€5M in Procurement Revenues
- €100M-€150M in Spend

Requirements

Qualifications

- 8+ years of progressive experience in a procurement related field
- Hospitality, retail, consulting and financial services industry experience preferred
- Strong people management and mentorship capability
- Flexible, Curious and Independent
- People leadership
- Strong Business Development skills
- Strong analytics and data insights skills
- High degree of resilience

Additional Information

Our Culture

At Accor, we are committed to diversity. Each individual, each personality, and each experience has its place to grow and make us grow collectively. Everything we do, we do with heart. We are creators of emotions, professionals of the human experience, open to others and the world around us.

- Our culture is inclusive. We value the richness of the 120 nationalities, the different backgrounds, the different stories that make up our company.
- We care for the world around us: our teams, our customers, our establishments, our environment are at the heart of our concerns. Our mission is human, essential: to bring cultures together, to open windows on the world, to provide unforgettable experiences, day after day.
- All our heartists are talents in the making, they are the future of our group and our hotels. Helping them grow professionally and develop personally according to their wishes and ambitions is our priority.
- Together, we imagine your future. Our group is large, with many opportunities, and the experiences are infinite.
- We dare to question the status quo. We challenge ourselves to always do better. We take risks, we dream the impossible and make it possible.
- Hospitality is teamwork, and we are stronger together. We believe in caring, we respect our differences and value all voices. We work as a team, saying what we do and doing what we say.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.