Job closed
Ref: QP665-26
Job description / Role
Client is a leading 5 star international hotel based in Dubai and they are looking for a director of food & beverage for some of their international locations.
Department: Food & Beverage Administration
Reports to : Hotel Manager and General Manager
Scope of Position:
Plan and manage the Human Resources and operations of the Food and Beverage divisions to achieve customer (guest, employees, owners, and brand) satisfaction and quality service while meeting/ exceeding financial goals.Position is responsible for short and long term planning and the management of the Food & Beverage operations in the front and back of the house.Develops and recommends the budget, marketing plans and objectives and manages within those approved plans.The major areas of responsibility/ management include: Catering Operations, Kitchen, Restaurants, In-Room Dining, Outlets, Club and Lounges.Participate in total hotel management as a member of the Hotel Executive Committee.
Responsibilities:
- Maintains standards of food and beverage quality and guest service quality.
- Achieves budgeted revenues and expenses and maximizes profitability related to the food and beverage department.
- Contributes to the profitability and guest satisfaction perception of other hotel departments.
- Implements and maintains local and national sales/marketing programs.
- Develops short term and long term financial and operational plans for the food and beverage department which support the overall objectives of the hotel.
- Participates in the preparation of the annual hotel budget.
- Increases level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image.
- Manages in compliance with established company policies and procedures.
- Manages in compliance with local, state and federal laws and regulations.
- Maintains procedures for security of monies.
- Maintains procedures for credit control and handling of financial transactions.
- Maintains inventory control procedures.
- Receives departmental relates guest complaints and ensures corrective action is taken
- Manage the Human Resources within the division.Direct and oversee recruitment and development of employees; hire, train, empower, coach and counsel, performance and salary reviews, resolve conflict through fair treatment policy, discipline and terminate as appropriate.
- Develop, recommend, implement, and manage the division’s annual budget, business/marketing plan forecasts and objectives to meet/exceed management expectations.
- Implement and manage all company programs (IHC/Franchise) to ensure compliance with the SOP’s and LSOP’s; to include safety and sanitary regulation, all federal, state and local regulations to ensure optimal levels of quality service and hospitality are provided to the guest.
- Market the Food and Beverage outlets; develop and manage the implementation of menus, package deals, promotions, displays, decorations, and presentations within corporate guidelines to capture more in house guests and a larger share of the local market to meet/exceed sales and financial goals and objectives.
- Manage the maintenance/ sanitation of the Food and Beverage areas and equipment in the hotel to protect the assets, comply with regulations and ensure quality service.
- Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
Requirements
- A four-year college degree or equivalent education/ experience.
- Previous experience in five star hotels and restaurants
- Four to five years of employment in a related position with this company or other organizations.
- Requires advanced knowledge of the principles and practices within the Food & Beverage/Hospitality profession.This includes the knowledge required for management of people, complex problems and food and beverage management.
- Ability to study, analyze, and interpret complex activities.
- Must possess highly developed communication skills to negotiate, convince, sell, and influence other managerial personnel, hotel guests, and /or corporate clients.
About the Company
Maple Resourcing provides the highest quality of recruitment consultancy solutions to the Rail, Construction and Engineering sectors here in the UK and Internationally. Maple Resourcing has grown into a company of respected industry professionals who take pride in the service they offer to their clients and candidates alike.
Businesses choose Maple Resourcing because in an increasingly competitive market, our consultants recognise the importance of building trust and gaining a thorough understanding of our clients’ working environments, projects and individual recruitment needs.
Candidates trust Maple Resourcing because our consultants are industry experts in their chosen discipline. The benefit of choosing Maple Resourcing is that we can offer you the opportunity to work with the largest and most successful clients in the industry. We offer structured career paths rather than traditional recruitment roles.