Director - Organization Effectiveness

Job description / Role

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.

To keep the innovation journey going, the Group has set up "The Greenhouse", which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

What you'll be doing

This role will champion a best practice methodical approach to drive the alignment of the Group's organization structure with its strategy in an effective and efficient way, partnering with the business on strategic priorities and transformations.

- Is the Group SME and custodian of strategic Organization Effectiveness (OE) initiatives that support the Group to deliver its vision and strategy
- Interprets complex business dilemmas and applies specialist knowledge in the Group's organizational structure and operating model to lead the diagnosis, design and delivery of prioritized strategic OE initiatives across the Group, crossing multiple functions, business units and geographies and with broad impact on the Group's future success
- Leverages impeccable senior stakeholder management and negotiation skills to effectively partner with, consult and coach stakeholders through OE initiatives (to ExCom level)
- Leads the development and delivery of best practice Organization Effectiveness (OE) methodology, tools, standards and templates across the Group
- Leads the effort to upskill People Partners, People & Culture (HR) and business stakeholders in OE
- Leads on the design and delivery of Organization Design (OD) governance across the Group based on agreed priorities, applying appropriate best practice and business knowledge
- Owns the inception and manipulation of OE data to extract an ongoing view of the shape, size and health of the Group. Uses this data to derive meaningful insight and support decision making
- Designs and recommends OD blueprints to facilitate the Group's strategic ambitions and enable People Partners to effectively "plug and play" these for their business areas
- Owns defined elements of job architecture for the Group
- Leads junior team members directly or indirectly across OE initiatives, setting project plans, priorities and allocation of tasks

Requirements

What you'll need to succeed

- Expert in Organization Design and Effectiveness best practice, deployed in large complex organizations
- Experience building OD/OE foundations from the ground up and contributing to the short and long term operational strategy and performance of an OD/OE function
- Demonstrated experience developing innovative, logical and attainable organization elements of operating models that meet business requirements
- Demonstrated project management and governance of multiple large-scale OE projects, including flexibility to adapt an approach and timelines as needed, as well as handle multiple projects at once
- Demonstrated understanding and application of job architecture best practice
- Demonstrated experience in establishing OE methodology, tools and standards and upskilling People Partners
- Excellent analytical and problem-solving skills (qualitative and quantitative), as well as the ability to simplify complexities to make them easy to navigate through
- Strong collaboration and stakeholder management skills (to ExCom level), with the ability to provide effective coaching and influence senior stakeholders
- Excellent communication, facilitation and storytelling skills, both written and spoken
- Management consultancy experience in an OD/OE capacity is desirable
- People management experience

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.