E-Commerce Analyst

Job description / Role

Position Summary
Nestlé Nespresso SA is the pioneer and reference for highest-quality portioned coffee. The company works with more than 70,000 farmers in 12 countries through its AAA Sustainable Quality™ Program to embed sustainability practices on farms and the surrounding landscapes. Launched in 2003 in collaboration with The Rainforest Alliance, the program helps to improve the yield and quality of harvests, ensuring a sustainable supply of high quality coffee and improving livelihoods of farmers and their communities.

Headquartered in Lausanne, Switzerland, Nespresso operates in 69 countries and has more than 13,000 employees.

The E-Commerce Analyst will build a holistic view of how consumers are engaging with all MEA Nespresso digital touchpoints through data and analytics, and applying those insights to inform the development of new business opportunities, to identify trends and to support MEA eChannel management and decision makers with research and reporting to accelerate data driven eBusiness decisions.

A day in the life of...

- Analyze & identify trends across the online customer journey, providing insight & recommendations
- Utilize multiple data sources and turn different data streams into a cohesive view of our customer to produce detailed digital business insights & analysis.
- Ensure all e-Business activities & KPIs are tracked and aligned with CRM team.
- Provide detailed analysis of merchandizing zones performance to refine understanding of winning combinations
- Deliver reports & dashboards to monitor the digital performance
- Setup & maintain daily E-Commerce KPI reports to send to stakeholders.
- Produce Monthly/Quarterly/Annual eBusiness KPI dashboards with associated insights.
- Ensure that the relevant formulas are implemented based on historical data, seasonality & business variables.
- Assist in the definition and ensure the tracking of business targets for the Channel.

Requirements

What Will Make You Successful?
- Degree in quantitative field (Statistics, Mathematics, Econometrics, Applied Analytics, Operations Research, Accounting, Business Management, Economics, or Finance) required;
- 4-5 years of experience as an Analyst within pure e-commerce player or related business
- Experienced with web/mobile analytics, metrics gathering, reporting and analysis.
- Experienced with A/B and MV testing management.
- Advanced proficiency in predictive modeling, forecasting and other statistical analyses.
- Advanced proficiency in Adobe Site Catalyst, Excel, Google Analytics and related data-analysis software.
- Advanced eCRM expertise.
- Experience in a multinational, cross channel environment a plus

About the Company

Nestle with headquarters in Vevey, Switzerland was founded in 1866 by Henri Nestle and is today the world's biggest food and beverage company. Sales for 2006 were CHF 98.5 bn, with a net profit of CHF 9 bn. We employ around 265,000 people and have factories or operations in almost every country in the world.

The Company's strategy is guided by several fundamental principles. Nestle's existing products grow through innovation and renovation while maintaining a balance in geographic activities and product lines. Long-term potential is never sacrificed for short-term performance. The Company's priority is to bring the best and most relevant products to people, wherever they are, whatever their needs, throughout their lives.