E-Commerce Ops Analyst

Job description / Role

The E-commerce Ops Analyst is responsible to manage shop executives to ensure that all activities (logistics, finance, customer service, etc.) of all the products that are displayed on E- Commerce shops are performed accurately to a high standard and timely manner while maximizing sales and profits

Key Accountabilities
• Create reporting routines across sales, order volume projections, logistics and reverse logistics for Online shop(s)
• Monitor stock (ATS/ATP) across channels and sends recommendations and proposals to the ECommerce
• Web Merchandiser to assure the achievement of sales targets for the E-commerce shop(s)
• Analyze the financial reports and propose solutions in relation to all logistic matts for the Ecommerce
• Shop(s) after alignment with the product team members
• Monitor the available stock and location of the upcoming stocks based on the sales as well as order
• projections to ensure a smooth replenishment of all stocks and minimizing any shrinkage
• Liaise with the inventory department to gain perspective on stock control and fraud cases in relation to the stock capacity registered for all E-commerce shop (s)
• Cooperate with the logistics department/shipping agencies to assure the on-time deliveries of the products to their designated locations
• Supervise the warehouse and packing station(s) operations; proposes and implements solutions and improvements in the process
• Observe and resolve any issues related to online customer orders, deliveries and customer service cases to guarantee optimal customer satisfaction and delivery of the promise

Requirements

Qualifications, Experience, Knowledge
• Bachelors degree in Business Administration, Marketing or equivalent
• 3-5 years of experience in an operations role, preferably in a fast-growing e-commerce and/or strategic
• consulting environment
• Fluency in English
• Proficiency in MS Office

Competencies
• Initiative - 2
• Planning and Organizing - 3
• Driving and Achieving results - 2
• Attention to details - 3
• Customer Focus - 2
• Analytical Thinking - 3
• Communication Skills - 3

About the Company

Azadea Group is a premier fashion and lifestyle retail company that owns and operates more than 50 leading international franchise concepts across the Middle East, North Africa, Asia and Europe. Since its inception in 1978, the Group has grown a substantial chain of stores representing leading international brand names in fashion and accessories, food and beverage, home furnishing, sporting goods and multimedia.With over 11,000 employees, the company boasts a solid infrastructure overseeing more than 600 stores spread across 15 countries including Algeria, Bahrain, Cyprus, Egypt, Ghana, Iraq, Jordan, Kazakhstan, Kingdom of Saudi Arabia, Kuwait, Lebanon, Oman, Pakistan, Qatar and United Arab Emirates.