E-commerce Web Support Manager

HR Source Consulting

Dubai, UAE

Ref: KP955-996

Job description / Role

Employment: Full Time

Leading Web/E-commerce service provider is looking to hire a client support manager (Web user support, technical consultant, application manager) to be responsible for all customer technical support and implementation assistance.

You will be joining a leading cutting edge dynamic organisation that is expanding in the region and undertaking some innovative technology projects. You will become the 'go-to' for all customer issues, queries or technical questions related to the product.

This is an excellent role to join a new growing division of an already well established and fun organisation.

You will be responsible for the following:
- To support and troubleshoot customer implementations, upgrades and enhancements in technical areas that need to be resolved. .
- To ensure that all technical issues are addressed and met to set standards and quality assurance targets.
- You will be responsible lead all support management through continued testing and quality management and recommend any faults or issues to the product managers.
- You will be very hands on with the delivery team and ensure that client expectations are delivered and met.

Requirements

- You must have string technical support knowledge of web based or mobile applications.
- Must have strong MySQL knowledge (A Must)
- Basic coded or scripting experience would also be advantageous.
- Strong web and infrastructure knowledge, and an understanding of how there product can be implemented to the client.
- An understanding of cloud based systems
- The ability to verbally address client issues from a functional and technical perspective.
- You must have a can do attitude, be a self-starter and ambitious person who can think on their feet and work autonomously
- You must have strong client relationship and product management skills.
- Must be able to identify the technical issues and find a prompt resolution while managing the clients expectations.
- You will have a good understanding or have worked in a web focused based or eCommerce client.
- You must have at least 3+ years experience in a similar post.
- Must have excellent communication skills.
- Degree in computing or business systems, IT, ecommerce or similar.

About the Company

Since 2010, our team has successfully placed some of the world’s finest graduate to mid and C-level talent in organisations across EMEA and APAC, and it all comes down to our niche approach and understanding of the market place, skill sets and trends.

From our offices in Dubai, Riyadh, London and Singapore, we run a sector specific operation. Meaning we specialise in your industry and are able to completely understand your vision, provide market insights and intelligence, and deliver the best talent to fit seamlessly into your operations.

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