E-Services Manager

Job description / Role

Our client, a leading educational establishment in Ajman has an exciting opportunity for the role of an E-service Manager Manager (UAE National)

ESSENTIAL DUTIES & RESPONSIBILITIES:
• Lead the development of e-learning enabling all staff/faculty to feel confident in its delivery.
• Work in partnership with the deans and managers to support the drive of the university digital environment.
• Develop the annual plan for this area of work that supports the university’s strategic plan.
• Coordinate with service provider on the used technology and make sure it is functioning as expected.
• Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
• Coach and help develop team members; Motivate team members and help resolve dysfunctional behavior and facilitate problem solving and collaboration.
• Intervene when necessary to aid the team in resolving issues and ensures effective technology strategic planning and implementation and ensures discussions and decisions lead toward closure.
• Prepare Agendas, held bi-weekly meetings and send the meeting minutes for all of my team members.
• Assure that the team members have the necessary technical education and training to effectively participate on the team.
• Encourage creativity and skills improvement.
• Assist preparing the Office of Information Technology budget.
• Contribute to the development and implementation of long-term plans, goals and objectives to achieve section’s technology priorities.
• Plan for and arrange system patches and building block upgrades.
• Plan for and organize all usage scenarios of the LMS.
• Content copying of already developed courses.
• Develop and maintain LMS databases and integration with other systems.
• Work with other team members to update and implement disaster recovery plans.
• Analyze processes to find areas in which improvements can be made and efficiencies gained.

Salary:
AED 27,000 to 30,000 per month inclusive of fixed allowances.

Requirements

QUALIFICATIONS & EXPERIENCE:
• Bachelor's degree in a computer-related field such as computer science or computer engineering.
• 6 years of related experience.
• Professional/Job Related Certificates

KNOWLEDGE & SKILLS:
• Knowledge of PC hardware and software troubleshooting methods and practices.
• Knowledge with LMS Moodle system.
• Comfortable interacting with people of various cultures.
• Ability to effectively coordinate multiple tasks and observe to deadlines.
• Ability to interact with the IT Management following the appropriate policies and procedures as documented in the office.
• Ability to motivate people.
• Accuracy with record keeping.
• Good spoken and written communication skills in both languages, English and Arabic.
• Ability to plan and prioritize your own work and other people's.
• Ability to work under pressure.
• Ability to make effective judgments on available data.
• Knowledge in troubleshooting.
• Leadership, Management skills.

About the Company

At Culture First Recruitment, we have a profound belief that the key to success lies in building a remarkable culture within organizations. Our founder, Ryan Jackson, a visionary serial entrepreneur with a track record of success across multiple industries, had an awakening that transformed the way he approached business.

Ryan’s journey began in a notorious industry that had developed a negative public perception. Despite achieving financial success, he felt something was missing. As profits soared, Ryan found himself falling out of love with business, realizing that he was not aligned with the values of his own company. This disconnection led him on a transformative path of soul-searching.