eCommerce Trade Manager

Job description / Role

Who we are

Chalhoub is the leading luxury retailer in the Middle East. With more than 700 stores, 300 brands, and 60 years of experience in the region, we are the premiere destination for luxury goods. To fuel the next stage of the organisation's growth, we are looking to develop a world class digital and e-commerce capability. Building on our strong data foundations, we are looking to create an agile and truly customer-centric organisation to deliver significant growth. We are looking for top talent to join us on this journey.

The Role

As a trading manager, you will ensure that ecommerce sales and conversion opportunities are maximised through a diligent approach to merchandising and operations. Working closely with the brand teams, your responsibilities will include:

- Continuously optimising site merchandising to drive both sales and margin
- Defining a trade and marketing plan in line with the brand marketing calendar
- Managing the ecom budgeting and forecasting process, including in-season
- Ensuring content optimisation of content throughout the lifecycle of all SKUs
- Partnering with the brand team to deliver exciting and educational activations
- Collaborating with CRM and digital marketing on acquisition and retention
- Leveraging data to constantly seek out new opportunities for improvement
- Working with product on the digital roadmap, prioritising using expected ROI
- Benchmarking and improving the UX in partnership with the product team
- Being a positive ambassador of the broader e-commerce organisation & culture

Requirements

What you'll need to succeed:

- Strong knowledge of online trading and KPIs critical for ecommerce success
- Passionate about storytelling and value it can bring to customer experience
- Ideally, experience with Shopify, Salesforce, Google Analytics, and other tools
- Collaborative mindset, working with multiple stakeholders, brands, and regions
- A hunger to deliver truly transformational impact. This role is not for the timid!

What We Offer

We will help shape your journey with us through enriching experiences, learning and development opportunities, and exposure to different assignments within your role.

Our Group offers the opportunity to support careers that may span different teams, different job roles, categories and even different countries. We offer diverse career paths for those who show drive and passion as well as the desire to learn and grow.

Amazing Benefits

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, life insurance, child education contribution, and exclusive employee discounts.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.