Job closed
Ref: HP698-11673
Job description / Role
We are currently looking to recruit an Engagement Manager to work within Al-Futtaim Motors in Dubai. This role will report directly into the General Manager of Customer Relations and Engagement and will be responsible for the Engagement Officers. This job will create the culture and process of constant and consistent dialogue amongst all Associates that leads to workplace engagement. The role will also drive the processes which support increased customer engagement through thorough analysis of CSV results and supporting actions to drive improvement.
The Engagement Manager will be responsible for driving the strategy of AF Motors Engagement for both employee and customer through communicating and promoting best practices in Impact Planning and leading the escalation and resolution of Action items to appropriate approval authorities. The role holder will ensure that all employees participate in Impact Planning sessions and will establish the necessary training required.
Requirements
You will hold a Bachelors Degree or equivalent and will have significant experience in Project Management, preferably holding a qualification within this field. You will have a minimum of two years experience in a leadership role and will be confident in team management and strategic direction. This role will require travel across the UAE and therefore holding a valid UAE Driver's Licence is essential.
You will be a natural leader and will be a results orientated person. You will have strong communication skills with the ability to organise and lead projects successfully.
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.