Job description / Role
Summary
- Proactively finding opportunities and leads for business growth by being closely in touch with clients.
- Entertaining and conducting hotel inspections with clients.
- Arranging appointments with clients off-site.
- Handling guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems.
- Assisting to conduct extensive competitor research and maintaining excellent product knowledge of the Hotel.
- Understanding client needs and providing a proposal which best suits their requirements.
- Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time.
- Liaising and working closely with the related operation departments ensuring guest's requests and expectations are being met. - Converting active leads and achieving personal sales targets.
- Ensuring adherence to laws, regulations, and hotel policies.
- Assisting the team with any support that they require.
- Maintaining positive guest and colleague interactions with good working relationships.
- To ensure all employees maintain an updated awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication.
- To maximise the effectiveness of Sales Coordinators by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
Requirements
- Passion for the hospitality industry and eagerness to learn
- An eye for detail - Be well spoken and an enthusiastic speaker
- Be comfortable with computer literacy - Good administrative, organizational, and problem-solving skills
- Excellent communication, sales, and customer service skills
- The ability to multitask, work in a fast-paced environment, and meet deadlines
- Current knowledge of industry trends and regulations are an advantage
About the Company
Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.