Executive Housekeeper

Job description / Role

Executive Housekeeper

As an Executive Housekeeper, you manage and drive the systems and schedules for cleaning and maintaining all the front and back of house areas throughout the property, including processes to monitor and measure the effectiveness of the same, as well as quality control/assurance measures and scheduled deep cleaning programs.

What is in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

- Implement manage and drive systems and processes to ensure longevity and control inventories of all departmental operating equipment, including linen, guest rooms supplies, cleaning chemicals etc., as well as ensuring par stock levels are maintained in line with budgets/forecast and business requirements without compromising on quality.
- Write, implement and ensure the Housekeeping team are familiar with and adhere to the departments Standard Operating Procedures (SOP's), including implementing processes to monitor and measure the same.
- In alliance with the Finance Department write the department's annual operating budget and monthly forecasts and monitor and manage the departmental operating expenses in line with the same, including adjusting the operating processes of the department to remain aligned with the hotels business requirements and objectives.
- To lead and support Heartist in the achievement of financial, operational and service delivery targets via effective organizational policy and procedural development and appropriate staff training activities.
- Foster a winning, solution-oriented work environment, motivating and engaging Heartist to continuously deliver the best possible service and to provide feedback and recommendations which you must follow up on.
- Lead department's daily briefings and monthly Heartist meetings ensuring all Heartist are familiar with the correct and updated information relating to all department and hotel related activities in order to carry out their duties effectively.
- Possess a complete understanding of and at all times adhere to the Mövenpick Hotels policy relating to Fire, Hygiene, Health and Safety, including managing work process flows to ensure a safe, productive and injury free work environment for all Heartist.
- Ensure all team members are aware of all room revenue and department productivity targets and are kept informed of performance results by way of progress charts posted within the department along with regular communication during briefings etc.
- Ensure guests are communicated with and assisted in an efficient, warm and professional manner by all team members and implement and manage a process to measure the same.
- Ensure a consistently high standard of grooming is followed and by you and your team in line with the hotels grooming and presentation guidelines.
- Actively review guest and Heartist comments and feedback, communicate this with the team members and implement procedures to enhance guest/Heartist satisfaction.
- Have full knowledge of all products and services provided by the property and in the local area.
- Ensure daily shift handovers are conducted in a professional and constructive manner.
- Review daily reports to ensure system is being maintained as per company policies and procedures.
- Manage and coordinate any redecoration or replacement of guest room upholstery, furniture, fixtures and equipment.
- Inspect all Front and Back of House area's on a daily basis to ensure cleanliness and presentation standards are maintained.
- Manage and coordinate deep cleaning and special task schedules, ensuring the product are maintained as per standards.
- Monitor and reports the upkeep of all assets including FF&E and OS&E to the Assistant Housekeeping Manager.
- Manage and monitors effective usage of guest room supplies and amenities.
- Manage and maintain a good understanding of the property management system and ensure the Housekeeping leadership team is conversant in the housekeeping reports and allocation modules.
- Work closely with the Finance department to produce monthly financial reports timely & accurately.
- Review the Heartist schedule and annual leave plan to ensure the correct allocation of resources in order to improve owner /guest satisfaction levels as well as Heartist productivity and satisfaction.
- Monitor and keep updated all records and schedules relating to departments operating performance, quality assurance/control management and training to ensure planning and completion is carried out as per standards and can be referenced to derive historical patterns.

Requirements

Your experience and skills include:

- Previous experience in a similar leadership role is an asset
- Strong interpersonal and problem-solving abilities and the ability to lead by example

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are much more than a world leader. We are more than 280,000 hoteliers with a purposeful and heartfelt mission: to make every guest Feel Welcome in our 4,700 addresses and on our digital platforms. We are committed to a culture and guided by our values that make our talent Feel Valued. We want them to express their passions every day and realize their full potential through exemplary professional development and growth opportunities, enjoying a life filled with unlimited experiences.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.