Facilities Coordinator - Soft Services - AFGRE

Job description / Role

Facilities Coordinator - Soft Services - AFGRE - Dubai

The Facilities Coordinator will be responsible for implementing the soft services plan for the Dubai Festival City Mall, that includes housekeeping, waste management, pest control and internal landscaping. They will ensure the provision of high standards of soft services by the contracted company, with the objective of providing a pleasant and hygienic environment for the visitors.

Key duties include:

Soft services:
- Responsible for implementing the housekeeping plan for the internal areas of the mall as well as the external areas, carrying out regular inspection, assessing performance levels and preventing any shortfalls that may lead to any inconvenience to the visitors
- Responsible for implementing pest control, bird control, waste management services with objectives of ensuring standards, assessing performance and preventing shortfalls

Contract Management:
- Responsible for tracking performance levels of the contractor providing services against set KPIs and SLAs, identifying defaults or shortcomings in service levels, and and provide suggestions regarding actions for improving service standards

Usage of Equipment:
- Ensure that the service providers staff are using the right equipment’s and tools for the various kinds of material

Staff Supervision:
- Plans and directs the number, placement of staff and the supervisory staff, to monitor standard of job done; as well as frequency of check in the different areas of the mall

Service Standards:
- Communicates expected service standards to the service provider’s staff and monitors them in terms of personal grooming, hygiene levels, communication skills and the service offered to visitors with the objective of ensuring a superior visitor experience

Requirements

This chosen candidate will be degree qualified and have at least 5 years relevant experience in a setting with a very high customer focus such as a shopping mall, hotel or hospital.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.