Flight Dispatch / Key Account Executive

Job description / Role

About the Company

DC Aviation Al Futtaim (DCAF) has come a long way since its establishment in 2013 as the only integrated Hangar and VIP lounge facility in DWC. We offer services in Charter, FBO, Maintenance and Aircraft Management and strive to deliver excellence in all aspects of our business with our primary focus being to exceed customer expectations. Having obtained our AOC in 2015 our mission is to be the number one Business Aviation Company not only in UAE but also across the region. Being a Joint Venture of two strong conglomerates and also the first mover based in the newly developed Al-Maktoum International Airport, which is set to become the biggest airport in the region, puts us in the enviable position of setting the standard and leading the way for others to follow.

About the Role

The Flight Dispatch / Key Account Executive has a dual function. The primary role is to liaise as Key Account Executive and as such will report through to the Director, Commercial. On matters concerning Flight Dispatch the role will report to the Director, Flight Operations.

Key Account
- Act as the key interface between the customer and all relevant departments in the company.
- Requires a high degree of customer service and respond timely by phone and email.
- Responsibility and accountability for assigned accounts and provide day-to-day support by handling customer inquiries and issues.
- Coordinate flight requests from the owner and liaise with OCC, Crew Planning and Maintenance.
- Coordinate flight requests through OCC in relation to operational flights for all crew members including visa requests etc.
- Coordinate maintenance schedule with the owner.
- Coordinate with the Finance department on invoicing.
- Proactively communicating with internal and external customers to ensure customer satisfaction.
- Problem solving Initiative and resolve issues with little direction
- Establishing and maintaining successful customer service relationships
- Assist with charter Sales enquiries and setting up of flights.

Flight Dispatch
- Manage all customer requests on early and late shifts and weekends
- Coordinate all handling activities including 3rd party services through the German Operations Control Center
- Dispatch all DCAF managed aircrafts according to the UAE GCAA CAR OPS, duties outlined under (but not limited to) CAR-OPS 1.080 in shift duty
- Allocate all Ground Operations tasks and co-ordinate all resources through the German Operations Control center
- Ensure maximum consideration is given to customer service standards at all times
- Collate and distribute and crew briefings according to the GCAA Dispatch checklist
- Distributes various reports to relevant departments as and when required.
- Deal with all client problems on an on-going basis
- Monitor flight progress (Flight watch)
- Organization of all required support for aircraft and crew members through Crew Services & OCC.
- Organization of required briefing packages according to general legal and company requirements in advance of schedule through the Operations Control Center
- Keeping of the loop of information with crew scheduling / license control /sales & marketing and crew members about any changes in aircraft schedule
- Consideration of downgraded aircraft equipment (Application of Minimum Equipment List) for the briefing package and information of the Operations Control Center in advance

Requirements

Minimum Qualifications/Experience:
- High School Certificate
- Valid unrestricted UAE driver's license essential
- Previous experience within aviation in a similar role essential
- VIP experience desirable
- Valid UAE GCAA Dispatcher License

Job-Specific Skills:
- Detail oriented methodical approach to solving/performing tasks
- Ability to handle multiple tasks and work under pressure
- Pride in performing to the best of own ability
- Good communications and interpersonal skills
- Able to make decisions on limited information and analysis
- Able to quickly process multi-level problems simultaneously
- Able to manage constantly changing plans and priorities
- Able to manage multiple information sources and demands under pressure

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.