Food & Beverage Supervisor

Job description / Role

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Job Description

- Ensure the day to day operation is smooth in the outlet
- Assist the leadership team of the outlets in achieving high guest satisfaction
- Guide and lead the servers
- Maximize sales potential and encourage up selling in order to maximize rates.
- Ensure cash floats are secured at all times.
- To work within budgeted costs
- To minimize abuse of operating equipment
- To ensure that requisitions for supplies are completed, delivered and accounted for.
- To minimize the use of overtime
- To ensure that there is enough operating equipment at all times.
- To record all voids, and report any payment discrepancies to Restaurant Manager.
- To follow Company procedures when handling cash, credit cards and cheques.
- To see guests concerning all complaints and report all complaints to Manager.
- To liaise with colleagues over guests requirements and needs.
- To ensure handover at shift end and beginning.
- To liaise with Head Chef on a regular basis.
- To liaise with Reception on a regulars basis.
- To gain customer feedback at all times.
- Create and maintain a personal and respectful rapport with regular guests.
- Maintain a high customer profile, and handle promptly and courteously all guest comments, questions, complaints, requests and enquiries, taking the necessary action steps and ensuring thorough follow-through.
- Familiarize yourself with guests needs and requirements in order to ensure an efficient and friendly service
- Fanatical focus on quality and consistency in all areas, food and beverage quality, guest service, cleanliness, etc.

Requirements

- Support all other revenue centers in the hotel such as Rooms and Events
- To be results driven and totally accountable.
- Attend daily business review meetings, weekly strategic sales meetings, management meetings and other meetings as required/requested.
- Undertake regular inspections to ensure that the company's assets are well maintained and protected.
- Ensure that the business is seen as a respected, important member of the community by local influencers.
- Carry out any other duties as are within the scope, spirit and purpose of the job as requested.

Additional Information

Your team and working environment:
Opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor's Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.